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Sometimes you may see a "chat not being saved" sign under your group chat block:
This means that SmartBots does not save the group chat for that group automatically. This happens mostly for free-to-spam and free-to-advertise groups. The system detects these groups and does not store the incoming messages from them. The automatic IMs feature does work however.
If you still need to access the group chat history using your web account, you may create a support ticket and request to have it enabled. Please include the name of the group. You may also contact a manager inworld.
Please request to enable the group chat tracking if you really need it.
Keeping the messages from a spam group adds unnecessary load on your bot.