{"id":2639,"date":"2019-06-21T03:03:32","date_gmt":"2019-06-21T08:03:32","guid":{"rendered":"https:\/\/www.mysmartbots.com\/blog\/?p=2639"},"modified":"2019-06-21T03:03:32","modified_gmt":"2019-06-21T08:03:32","slug":"alive-support-bot-now-has-discord-and-telegram-integration","status":"publish","type":"post","link":"https:\/\/www.mysmartbots.com\/blog\/2019\/06\/alive-support-bot-now-has-discord-and-telegram-integration\/","title":{"rendered":"Alive Support Bot now has Discord and Telegram Integration"},"content":{"rendered":"

\"\"Support Bot\u00a0add-on<\/a> has been adapted to include integration with both Discord<\/strong> and Telegram<\/strong>, messenger applications that can be downloaded and used on Windows, Mac, iOS and Android devices.<\/p>\n

SmartBots Support Bot allows receiving support requests from your customers in Second Life, forwarding them to you or your support managers. Read more about Support Bot here<\/a>.<\/p>\n

Once integration is set up,\u00a0the bot starts sending\u00a0support requests to Discord. Thus, when a customer sends a message, this can now be picked up by your staff or support managers in Discord channel.<\/p>\n

How it works<\/h2>\n

\"\"<\/p>\n

 <\/p>\n

    \n
  1. Customer sends your Support Bot a message in Second Life.<\/li>\n
  2. Bot forwards copy of the message\u00a0to your Discord<\/strong>\u00a0channel or Telegram<\/strong> group.<\/li>\n
  3. Your staff member replies\u00a0to the forwarded message,\u00a0picking up the customer.<\/li>\n
  4. Customer receives notification that your Support Manager (his\/her SL name) has\u00a0accepted the request.<\/li>\n<\/ol>\n

    Screenshots<\/h2>\n

    Integration with Discord<\/h4>\n

    \"\"<\/p>\n

     <\/p>\n

    Integration with Telegram<\/h4>\n

    <\/p>\n

     <\/p>\n

    Your Support Manager will now be able to communicate in-world with the customer,\u00a0allowing a more efficient and prompt reply to your customers with your support staff also being aware of who is helping the customer.<\/p>\n

    More detailed information, including set up and integration can be found below.<\/p>\n