Website live chat suggestion from SmartBots

[Glaznah Gassner]

I believe I’ll do an article about this. However, a quick post to start with.

We’ve tried several website live chats, both free and paid. And one of the most advanced chats (and not that expensive) was Zopim. Very nice solution from ZenDesk creators.

But then we’ve discovered Tawk (https://www.tawk.to/, I’ll even give a direct link here!). First of all, it is FREE. With no hidden payments at all. Second, it supports unlimited number of websites, so you can gather all your support agents together.

We’ve added some javascript code so customer SL name is added automatically to the chat – and using this amazing tool for almost two years now, serving dozens of chats daily. I recommend it to everyone: from tiny single-pager website to a large portal.

[amadeucallow]

That is great i use them also in website but have no much time to make support using it :P

[Glaznah Gassner]

Yes, that’s the problem. We have several support managers (Tawk “agents”) to cover 24 hours per day.

We even did a Chrome plugin which tracks active Tawk agents and sends them to the server, to calculate the total time spent online by each agent :)

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