Alive Support Bot - Revision history

QuincyJohnes at 09:16, 17 June 2019

2019-06-17T09:16:40Z

← Older revision		Revision as of 09:16, 17 June 2019
Line 17:		Line 17:
	* human support (or you) pick up the message(s) and reply		* human support (or you) pick up the message(s) and reply
	* can be disabled when actively using [[Bot_Live_Chat\|Live IMs]]		* can be disabled when actively using [[Bot_Live_Chat\|Live IMs]]
-	* includes integration with Telegram! ~~([https://mysmartbots.com/docs/Support_Bot_Telegram_Integration Read more])~~	+	* includes integration with Telegram/Discord!

	You won't loose a single message: bot is online 24/7. All IMs are being stored in a database, and you can access them using a web browser.		You won't loose a single message: bot is online 24/7. All IMs are being stored in a database, and you can access them using a web browser.
Line 80:		Line 80:
	[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]		[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]

-	* [~~https://mysmartbots.com/docs/~~Support_Bot_Discord_Integration >> Read more details here about Discord integration]	+	* [[Support_Bot_Discord_Integration\|>> Read more details here about Discord integration]]
-	* [~~https://mysmartbots.com/docs/~~Support_Bot_Telegram_Integration >> Read more details here about Telegram integration]	+	* [[Support_Bot_Telegram_Integration\|>> Read more details here about Telegram integration]]

	[[Category:Personal bots]]		[[Category:Personal bots]]
	[[Category:Bot add-ons]]		[[Category:Bot add-ons]]
	__NOTOC__		__NOTOC__

GlaznahGassner at 19:46, 16 June 2019

2019-06-16T19:46:07Z

← Older revision		Revision as of 19:46, 16 June 2019
Line 70:		Line 70:
	=== Changing the reply message ===		=== Changing the reply message ===

-	You can ~~also change~~ the ~~default message~~ that ~~is sent~~ to residents ~~after they submit a ticket~~. ~~To do~~ this from the Support Bot ~~Add-Ons page click settings and then enter the new reply~~:	+	You can adjust the messages that bot sends to residents. Do this from the Support Bot webpage:
		+
		+	[[Image:SupportBot4.png\|link=\|center\|border\|550px]]

	=== Integration with Discord & Telegram ===		=== Integration with Discord & Telegram ===

-	Alive Support Bot ~~now~~ includes the integration option with '''Discord''' and '''Telegram'''. Get your visitor's messages directly to ~~'''~~Discord channel~~'''~~, ~~'''~~Telegram group chat~~'''~~.	+	Alive Support Bot includes the integration option with '''Discord''' and '''Telegram'''. Get your visitor's messages directly to Discord channel, Telegram group chat.

	[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]		[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]
Line 80:		Line 82:
	* [https://mysmartbots.com/docs/Support_Bot_Discord_Integration >> Read more details here about Discord integration]		* [https://mysmartbots.com/docs/Support_Bot_Discord_Integration >> Read more details here about Discord integration]
	* [https://mysmartbots.com/docs/Support_Bot_Telegram_Integration >> Read more details here about Telegram integration]		* [https://mysmartbots.com/docs/Support_Bot_Telegram_Integration >> Read more details here about Telegram integration]
-
-
-	~~[[Image:SupportBot4.png\|link=\|center\|border\|550px]]~~

	[[Category:Personal bots]]		[[Category:Personal bots]]
	[[Category:Bot add-ons]]		[[Category:Bot add-ons]]
	__NOTOC__		__NOTOC__

GlaznahGassner at 19:43, 16 June 2019

2019-06-16T19:43:07Z

← Older revision		Revision as of 19:43, 16 June 2019
Line 5:		Line 5:
	}}		}}

-		+	The Support Bot Add-On turns your [[Personal_Bots\|Personal Bot]] (can be either standard or model) into a 24/7 support machine. Your visitors send inquiries directly to the bot (using IM). The Bot then accepts these messages and notifies your human support about a new message.
-	The Support Bot Add-On turns your [[Personal_Bots\|Personal Bot]] (can be either standard or model) into a 24/7 support machine. Your ~~customers~~ send inquiries directly to the bot (using IM). The Bot then accepts these messages and notifies your human support about a new message.	+

	<videoflash>TqKvd54Cpts\|624\|351</videoflash>		<videoflash>TqKvd54Cpts\|624\|351</videoflash>
Line 12:		Line 11:
	== Overview ==		== Overview ==

-	The bot stands in your office and ~~customers~~ are able to IM the bot:	+	The bot stands in your office and visitors are able to IM the bot:

-	* bot accepts ~~customers~~' messages and stores them in the database	+	* bot accepts visitors' messages and stores them in the database
	* a notification is sent to your human support staff		* a notification is sent to your human support staff
	* human support (or you) pick up the message(s) and reply		* human support (or you) pick up the message(s) and reply
Line 39:		Line 38:
	=== Step 2. Deliver messages to all your human support ===		=== Step 2. Deliver messages to all your human support ===

-	You or your support managers take care of ~~customer~~ inquiries. Bot sends the notification to all your managers, asking them to contact that visitor.	+	You or your support managers take care of visitor inquiries. Bot sends the notification to all your managers, asking them to contact that visitor.

	This is the message sent to your support staff:		This is the message sent to your support staff:

GlaznahGassner at 19:42, 16 June 2019

2019-06-16T19:42:27Z

← Older revision		Revision as of 19:42, 16 June 2019
Line 27:		Line 27:
	the [http://slurl.com/secondlife/DuoLife/197/99/32/ SmartBots office] (we use this bot ourselves).		the [http://slurl.com/secondlife/DuoLife/197/99/32/ SmartBots office] (we use this bot ourselves).

-	=== Step 1. Accept ~~customer~~'s ~~message~~ ===	+	=== Step 1. Accept visitor's messages ===

-	~~You should position~~ your Support Bot in your ~~business and show~~ that bot accepts support inquiries (a poster is available).	+	Position your Support Bot in your parcel. Show that bot accepts support inquiries (a poster is available).

-	# ~~Customer~~ starts by sending an IM to the bot.	+	# Visitor starts by sending an IM to the bot.
-	# Bot sees that someone is typing a message and replies immediately: ''"~~Dear Chevonn Edelmann, welcome to SmartBots~~! I'm support bot. Please send your inquiry to me, I shall forward it to our online managers."''	+	# Bot sees that someone is typing a message and replies immediately: ''"Welcome ResidentName! I'm a support bot. Please send your inquiry to me, I shall forward it to our online managers."''
-	# ~~Customer~~ sends the first line of the message (for example, "Hi")	+	# Visitor sends the first line of the message (for example, "Hi")
	# Bot replies: ''"...please keep typing your message. Say "done" when you finish typing your question/inquiry."''		# Bot replies: ''"...please keep typing your message. Say "done" when you finish typing your question/inquiry."''
-	# Bot records the message until ~~customer say~~ "done" [[Image:SupportBot1.png\|link=\|center\|border\|550px]]	+	# Bot records the message until visitor says "done" [[Image:SupportBot1.png\|link=\|center\|border\|550px]]

-	=== Step 2. ~~Delivering message~~ to all your human support ===	+	=== Step 2. Deliver messages to all your human support ===

-	You ~~have someone who takes~~ care of customer inquiries ~~(you or your support managers)~~. Bot sends the notification to all your managers, asking them to contact that ~~customer~~.	+	You or your support managers take care of customer inquiries. Bot sends the notification to all your managers, asking them to contact that visitor.

	This is the message sent to your support staff:		This is the message sent to your support staff:
Line 45:		Line 45:
	[[Image:SupportBot2.png\|link=\|center\|border\|550px]]		[[Image:SupportBot2.png\|link=\|center\|border\|550px]]

-	=== Step 3. ~~Picking~~ up the message ===	+	=== Step 3. Manager picks up the message ===

-	~~When one~~ of your support staff comes online, they reply to the bot with a special text ("CONFIRM-CONVO #" ~~where # is the number for the current message~~) ~~and bot~~ assigns that contact to the manager.	+	One of your support staff comes online, they reply to the bot with a special text ("CONFIRM-CONVO #"). Bot assigns that contact to the manager.

	[[Image:SupportBot3.png\|link=\|center\|border\|550px]]		[[Image:SupportBot3.png\|link=\|center\|border\|550px]]

-	=== Step 4. ~~Checking the~~ history of support messages ===	+	=== Step 4. The history of support messages ===

	All support messages are stored, you can view them at any time using your browser:		All support messages are stored, you can view them at any time using your browser:
Line 57:		Line 57:
	[[Image:Alive-bot-web-interface.png\|link=\|center\|border]]		[[Image:Alive-bot-web-interface.png\|link=\|center\|border]]

-	~~== Integration with Telegram & Discord ==~~
-
-	~~Alive Support Bot now includes the integration option with '''Telegram & Discord'''. Receive your customer's messages directly in '''Telegram group chats''' and/or on '''Discord server'''~~
-
-	~~[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]~~
-
-	* [https://mysmartbots.com/docs/Support_Bot_Telegram_Integration >> Read more details here about Telegram integration]
-	* [https://mysmartbots.com/docs/Support_Bot_Discord_Integration >> Read more details here about Discord integration]

	== Purchasing Support Bot ==		== Purchasing Support Bot ==
Line 75:		Line 67:
	[[Bot Add-Ons\|This page]] explains the process in details.		[[Bot Add-Ons\|This page]] explains the process in details.

-	== Changing the reply message ==	+	== More features ==
		+
		+	=== Changing the reply message ===

	You can also change the default message that is sent to residents after they submit a ticket. To do this from the Support Bot Add-Ons page click settings and then enter the new reply:		You can also change the default message that is sent to residents after they submit a ticket. To do this from the Support Bot Add-Ons page click settings and then enter the new reply:
		+
		+	=== Integration with Discord & Telegram ===
		+
		+	Alive Support Bot now includes the integration option with '''Discord''' and '''Telegram'''. Get your visitor's messages directly to '''Discord channel''', '''Telegram group chat'''.
		+
		+	[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]
		+
		+	* [https://mysmartbots.com/docs/Support_Bot_Discord_Integration >> Read more details here about Discord integration]
		+	* [https://mysmartbots.com/docs/Support_Bot_Telegram_Integration >> Read more details here about Telegram integration]
		+

	[[Image:SupportBot4.png\|link=\|center\|border\|550px]]		[[Image:SupportBot4.png\|link=\|center\|border\|550px]]

QuincyJohnes at 17:03, 14 June 2019

2019-06-14T17:03:22Z

← Older revision		Revision as of 17:03, 14 June 2019
Line 63:		Line 63:
	[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]		[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]

-	[https://mysmartbots.com/docs/Support_Bot_Telegram_Integration >> Read more details here about Telegram integration]	+	* [https://mysmartbots.com/docs/Support_Bot_Telegram_Integration >> Read more details here about Telegram integration]
-	[https://mysmartbots.com/docs/Support_Bot_Discord_Integration >> Read more details here about Discord integration]	+	* [https://mysmartbots.com/docs/Support_Bot_Discord_Integration >> Read more details here about Discord integration]

	== Purchasing Support Bot ==		== Purchasing Support Bot ==

QuincyJohnes at 17:02, 14 June 2019

2019-06-14T17:02:51Z

← Older revision		Revision as of 17:02, 14 June 2019
Line 57:		Line 57:
	[[Image:Alive-bot-web-interface.png\|link=\|center\|border]]		[[Image:Alive-bot-web-interface.png\|link=\|center\|border]]

-	== Integration with Telegram ==	+	== Integration with Telegram & Discord ==

-	Alive Support Bot now includes the integration option with Telegram. Receive your customer's messages directly in '''Telegram group chats'''	+	Alive Support Bot now includes the integration option with '''Telegram & Discord'''. Receive your customer's messages directly in '''Telegram group chats''' and/or on '''Discord server'''

	[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]		[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]

-	[https://mysmartbots.com/docs/Support_Bot_Telegram_Integration >> Read more details here]	+	[https://mysmartbots.com/docs/Support_Bot_Telegram_Integration >> Read more details here about Telegram integration]
		+	[https://mysmartbots.com/docs/Support_Bot_Discord_Integration >> Read more details here about Discord integration]

	== Purchasing Support Bot ==		== Purchasing Support Bot ==

QuincyJohnes at 07:47, 8 June 2019

2019-06-08T07:47:49Z

← Older revision		Revision as of 07:47, 8 June 2019
Line 63:		Line 63:
	[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]		[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]

-	[mysmartbots.com/docs/Support_Bot_Telegram_Integration >> Read more details here]	+	[https://mysmartbots.com/docs/Support_Bot_Telegram_Integration >> Read more details here]

	== Purchasing Support Bot ==		== Purchasing Support Bot ==

QuincyJohnes at 07:47, 8 June 2019

2019-06-08T07:47:16Z

← Older revision		Revision as of 07:47, 8 June 2019
Line 56:		Line 56:

	[[Image:Alive-bot-web-interface.png\|link=\|center\|border]]		[[Image:Alive-bot-web-interface.png\|link=\|center\|border]]
		+
		+	== Integration with Telegram ==
		+
		+	Alive Support Bot now includes the integration option with Telegram. Receive your customer's messages directly in '''Telegram group chats'''
		+
		+	[[Image:Telegram_integrationn.png\|link=\|center\|border\|550px]]
		+
		+	[mysmartbots.com/docs/Support_Bot_Telegram_Integration >> Read more details here]

	== Purchasing Support Bot ==		== Purchasing Support Bot ==

QuincyJohnes: /* Overview */

2019-06-08T07:30:47Z

Overview

← Older revision		Revision as of 07:30, 8 June 2019
Line 18:		Line 18:
	* human support (or you) pick up the message(s) and reply		* human support (or you) pick up the message(s) and reply
	* can be disabled when actively using [[Bot_Live_Chat\|Live IMs]]		* can be disabled when actively using [[Bot_Live_Chat\|Live IMs]]
-	* includes integration with Telegram! (Read more)	+	* includes integration with Telegram! ([https://mysmartbots.com/docs/Support_Bot_Telegram_Integration Read more])

	You won't loose a single message: bot is online 24/7. All IMs are being stored in a database, and you can access them using a web browser.		You won't loose a single message: bot is online 24/7. All IMs are being stored in a database, and you can access them using a web browser.

QuincyJohnes at 05:26, 8 June 2019

2019-06-08T05:26:05Z

← Older revision		Revision as of 05:26, 8 June 2019
Line 18:		Line 18:
	* human support (or you) pick up the message(s) and reply		* human support (or you) pick up the message(s) and reply
	* can be disabled when actively using [[Bot_Live_Chat\|Live IMs]]		* can be disabled when actively using [[Bot_Live_Chat\|Live IMs]]
		+	* includes integration with Telegram! (Read more)

	You won't loose a single message: bot is online 24/7. All IMs are being stored in a database, and you can access them using a web browser.		You won't loose a single message: bot is online 24/7. All IMs are being stored in a database, and you can access them using a web browser.