FAQ - Revision history

Chevonn Edelmann at 20:50, 6 January 2013

2013-01-06T20:50:59Z

← Older revision		Revision as of 20:50, 6 January 2013
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	==== Can I get a custom named bot? ====		==== Can I get a custom named bot? ====
-	* You can setup your own bot to manage your group, see [[~~About SmartBots~~ Personal Bots]] for details.	+	* You can setup your own bot to manage your group, see [[Personal Bots]] for details.
	</div>		</div>

Chevonn Edelmann at 14:53, 20 August 2012

2012-08-20T14:53:25Z

← Older revision		Revision as of 14:53, 20 August 2012
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	__NOTOC__		__NOTOC__
-	The following questions are the most frequently asked ~~ones~~ by our customers.	+	The following questions are the most frequently asked by our customers.

	If you can't find the answer for what you are looking for below, please contact one of our support managers, they are listed to the left ("Support Managers" section).		If you can't find the answer for what you are looking for below, please contact one of our support managers, they are listed to the left ("Support Managers" section).

Chevonn Edelmann at 19:49, 21 May 2012

2012-05-21T19:49:30Z

← Older revision		Revision as of 19:49, 21 May 2012
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	__NOTOC__		__NOTOC__
-	The following questions are the most frequently asked by our customers.	+	The following questions are the most frequently asked ones by our customers.

-	If you can't find the answer below, please contact one of our support managers, they are listed at the ~~right~~ ("Support Managers" section).	+	If you can't find the answer for what you are looking for below, please contact one of our support managers, they are listed to the left ("Support Managers" section).

	<div class=blocksMenuAuto>		<div class=blocksMenuAuto>
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	==== How long does it take to setup my SmartBot? ====		==== How long does it take to setup my SmartBot? ====
-	* New orders are setup automatically within 15 minutes. However, this requires to invite the bot and give the necessary permissions.<br><br>If you have troubles configuring your group, our support ~~manager~~ will help you ~~to do that~~.	+	* New orders are setup automatically within 15 minutes. However, this requires you to invite the bot to the group and give it the necessary permissions.<br><br>If you have troubles configuring your group, our support managers will gladly help you.

	==== Where do I put my SmartBot? ====		==== Where do I put my SmartBot? ====
-	* We host ~~SmartBot~~ on our sims. Instead of bot, you put a 1-prim [[Interface Devices\|Interface device]] on your parcel. Interface device locates all your visitors and commands ~~SmartBot~~ to invite them.<br><br>If you want to put the personal bot on your parcel, see the [[Personal Bots]] section.	+	* We host the bots on our sims. Instead of a bot, you put a 1-prim [[Interface Devices\|Interface device]] on your parcel. The Interface device locates all your visitors and commands the bot to invite them.<br><br>If you want to put the personal bot on your parcel, see the [[Personal Bots]] section.

	== SECOND LIFE GROUP ==		== SECOND LIFE GROUP ==
-	==== My group has an enrollment closed. Can I use SmartBots invitations? ====	+	==== My group has an enrollment closed. Can I use SmartBots for invitations? ====
	* Yes. SmartBots send direct invitations which allows residents to join your group anyway.		* Yes. SmartBots send direct invitations which allows residents to join your group anyway.

	==== May I use my SL group which has paid enrollment? ====		==== May I use my SL group which has paid enrollment? ====
-	* Yes. You just have to refund us the payment ~~SmartBot~~ pays to join your group.	+	* Yes. You just have to refund us the payment the bot pays to join your group.

	== Your Bot ==		== Your Bot ==

-	==== Can I get ~~the~~ custom named bot? ====	+	==== Can I get a custom named bot? ====
	* You can setup your own bot to manage your group, see [[About SmartBots Personal Bots]] for details.		* You can setup your own bot to manage your group, see [[About SmartBots Personal Bots]] for details.
	</div>		</div>
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	==== Does SmartBots invite people who are already in the group? ====		==== Does SmartBots invite people who are already in the group? ====
-	* Bot does NOT invite ~~the~~ existing group members automatically. But it will give ~~the~~ invite if they click on the Interface device.	+	* The Bot does NOT invite existing group members automatically. But it will give them an invite if they click on the Interface device.

	==== Will Interface invite visitor over and over to the same group? ====		==== Will Interface invite visitor over and over to the same group? ====
-	* No. ~~SmartBot~~ remembers all residents who received an invitation to your group, and won't send repetitive invitations. However, you can setup your ~~SmartBot~~ to invite ~~every~~ resident twice or ~~more times~~.	+	* No. SmartBots remembers all residents who received an invitation to your group, and won't send repetitive invitations. However, you can setup your bot to invite the resident once, twice or every time they visit the parcel.

-	==== How does the bot avoid ~~to spam~~ and ~~annoy~~ visitors? ====	+	==== How does the bot avoid spamming and annoying visitors? ====
-	* Bot sends invitations to anyone who enters your parcel only, it ignores the nearby parcels.<br><br>Each visitor receives the invitation message only once. This is the default behavior, you can change it to send invitation twice or ~~forever~~.	+	* Bot sends invitations to anyone who enters your parcel only, it ignores the nearby parcels.<br><br>Each visitor receives the invitation message only once. This is the default behavior, you can change it to send invitation twice or every time.

	== YOUR SMARTBOT ==		== YOUR SMARTBOT ==

	==== Am I able to test an invitation to the group? ====		==== Am I able to test an invitation to the group? ====
-	* Yes. Owner of the Interface device can use the menu which allows to request a test invitation.	+	* Yes. Owner of the Interface device can use the menu which allows you to request a test invitation.
	</div>		</div>

GlaznahGassner at 14:37, 10 May 2011

2011-05-10T14:37:41Z

← Older revision		Revision as of 14:37, 10 May 2011
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	<div class=blocksMenuAutoBlock>		<div class=blocksMenuAutoBlock>
-	No statistics has been gathered on questions regarding personal bots.	+	No statistics has been gathered on questions regarding personal bots yet.

	Please open the [[Personal Bots]] page to read more about personal bots, features and abilities.		Please open the [[Personal Bots]] page to read more about personal bots, features and abilities.

GlaznahGassner at 14:37, 10 May 2011

2011-05-10T14:37:28Z

← Older revision		Revision as of 14:37, 10 May 2011
Line 58:		Line 58:

	<div class=blocksMenuAutoBlock>		<div class=blocksMenuAutoBlock>
		+	No statistics has been gathered on questions regarding personal bots.
		+
		+	Please open the [[Personal Bots]] page to read more about personal bots, features and abilities.
	</div>		</div>

GlaznahGassner at 14:36, 10 May 2011

2011-05-10T14:36:04Z

← Older revision		Revision as of 14:36, 10 May 2011
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	__NOTOC__		__NOTOC__
	The following questions are the most frequently asked by our customers.		The following questions are the most frequently asked by our customers.
		+
		+	If you can't find the answer below, please contact one of our support managers, they are listed at the right ("Support Managers" section).

	<div class=blocksMenuAuto>		<div class=blocksMenuAuto>

GlaznahGassner at 14:33, 10 May 2011

2011-05-10T14:33:27Z

← Older revision		Revision as of 14:33, 10 May 2011
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	==== How long does it take to setup my SmartBot? ====		==== How long does it take to setup my SmartBot? ====
-	* New orders are setup automatically within 15 minutes. However, this requires to invite the bot and give the necessary permissions.	+	* New orders are setup automatically within 15 minutes. However, this requires to invite the bot and give the necessary permissions.<br><br>If you have troubles configuring your group, our support manager will help you to do that.
-	If you have troubles configuring your group, our support manager will help you to do that.	+

	==== Where do I put my SmartBot? ====		==== Where do I put my SmartBot? ====
-	* We host SmartBot on our sims. Instead of bot, you put a 1-prim [[Interface Devices\|Interface device]] on your parcel. Interface device locates all your visitors and commands SmartBot to invite them.<br>	+	* We host SmartBot on our sims. Instead of bot, you put a 1-prim [[Interface Devices\|Interface device]] on your parcel. Interface device locates all your visitors and commands SmartBot to invite them.<br><br>If you want to put the personal bot on your parcel, see the [[Personal Bots]] section.
-	If you want to put the personal bot on your parcel, see the [[Personal Bots]] section.	+

	== SECOND LIFE GROUP ==		== SECOND LIFE GROUP ==
		+	==== My group has an enrollment closed. Can I use SmartBots invitations? ====
		+	* Yes. SmartBots send direct invitations which allows residents to join your group anyway.

	==== May I use my SL group which has paid enrollment? ====		==== May I use my SL group which has paid enrollment? ====
	* Yes. You just have to refund us the payment SmartBot pays to join your group.		* Yes. You just have to refund us the payment SmartBot pays to join your group.
-
-	~~==== My group has no open enrollment. Can I use SmartBots invitations? ====~~
-	* Yes. SmartBot sends direct invitations which allows residents to join your grop anyway.

	== Your Bot ==		== Your Bot ==
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	<div class=blocksMenuAutoBlock>		<div class=blocksMenuAutoBlock>
-	== INVITER - INTERFACE DEVICE ==	+	== INVITER & INTERFACE DEVICE ==

	====What is the range of Interface device?====		====What is the range of Interface device?====
Line 49:		Line 46:
	* No. SmartBot remembers all residents who received an invitation to your group, and won't send repetitive invitations. However, you can setup your SmartBot to invite every resident twice or more times.		* No. SmartBot remembers all residents who received an invitation to your group, and won't send repetitive invitations. However, you can setup your SmartBot to invite every resident twice or more times.

-	==== ~~Do I have to rez~~ the ~~Interface Device with same group? ====~~	+	==== How does the bot avoid to spam and annoy visitors? ====
-	* No, you don't have to ~~rez the Interface with the same group.~~	+	* Bot sends invitations to anyone who enters your parcel only, it ignores the nearby parcels.<br><br>Each visitor receives the invitation message only once. This is the default behavior, you can change it to send invitation twice or forever.
-		+
-	~~==== Can I rez 3 Interfaces for 3 different groups in one sim? ====~~	+
-	* Yes. They will act independently.	+
-		+
-	~~==== Does bot invites everyone who enters the ''parcel'' or the ''scan range''~~? ====	+
-	* Bot sends invitations to anyone who enters ~~the~~ parcel~~. No spam to~~ the nearby parcels.	+

	== YOUR SMARTBOT ==		== YOUR SMARTBOT ==

GlaznahGassner at 14:28, 10 May 2011

2011-05-10T14:28:51Z

← Older revision		Revision as of 14:28, 10 May 2011
Line 14:		Line 14:
	==== How long does it take to setup my SmartBot? ====		==== How long does it take to setup my SmartBot? ====
	* New orders are setup automatically within 15 minutes. However, this requires to invite the bot and give the necessary permissions.		* New orders are setup automatically within 15 minutes. However, this requires to invite the bot and give the necessary permissions.
-		+	If you have troubles configuring your group, our support manager will help you to do that.
-	: If you have troubles configuring your group, our support manager will help you to do that.	+

	==== Where do I put my SmartBot? ====		==== Where do I put my SmartBot? ====
-	* We host SmartBot on our sims. Instead of bot, you put a 1-prim [[Interface Devices\|Interface device]] on your parcel. Interface device locates all your visitors and commands SmartBot to invite them.	+	* We host SmartBot on our sims. Instead of bot, you put a 1-prim [[Interface Devices\|Interface device]] on your parcel. Interface device locates all your visitors and commands SmartBot to invite them.<br>
		+	If you want to put the personal bot on your parcel, see the [[Personal Bots]] section.

	== SECOND LIFE GROUP ==		== SECOND LIFE GROUP ==
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	==== Does SmartBots invite people who are already in the group? ====		==== Does SmartBots invite people who are already in the group? ====
-	Bot does NOT invite the existing group members automatically. But it will give the invite if they click on the Interface device.	+	* Bot does NOT invite the existing group members automatically. But it will give the invite if they click on the Interface device.

	==== Will Interface invite visitor over and over to the same group? ====		==== Will Interface invite visitor over and over to the same group? ====

GlaznahGassner at 14:27, 10 May 2011

2011-05-10T14:27:17Z

← Older revision		Revision as of 14:27, 10 May 2011
Line 13:		Line 13:

	==== How long does it take to setup my SmartBot? ====		==== How long does it take to setup my SmartBot? ====
-	* New orders are setup within ~~24 hours~~, ~~although usually it only takes a few hours for~~ this ~~process~~.	+	* New orders are setup automatically within 15 minutes. However, this requires to invite the bot and give the necessary permissions.
		+
		+	: If you have troubles configuring your group, our support manager will help you to do that.

	==== Where do I put my SmartBot? ====		==== Where do I put my SmartBot? ====
	* We host SmartBot on our sims. Instead of bot, you put a 1-prim [[Interface Devices\|Interface device]] on your parcel. Interface device locates all your visitors and commands SmartBot to invite them.		* We host SmartBot on our sims. Instead of bot, you put a 1-prim [[Interface Devices\|Interface device]] on your parcel. Interface device locates all your visitors and commands SmartBot to invite them.

-	== INTERFACE DEVICE ==	+	== SECOND LIFE GROUP ==
		+
		+	==== May I use my SL group which has paid enrollment? ====
		+	* Yes. You just have to refund us the payment SmartBot pays to join your group.
		+
		+	==== My group has no open enrollment. Can I use SmartBots invitations? ====
		+	* Yes. SmartBot sends direct invitations which allows residents to join your grop anyway.
		+
		+	== Your Bot ==
		+
		+	==== Can I get the custom named bot? ====
		+	* You can setup your own bot to manage your group, see [[About SmartBots Personal Bots]] for details.
		+	</div>
		+
		+	<div class=blocksMenuAutoBlock>
		+	== INVITER - INTERFACE DEVICE ==

	====What is the range of Interface device?====		====What is the range of Interface device?====
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	====I have two Interface devices on my land, will they invite the visitor twice?====		====I have two Interface devices on my land, will they invite the visitor twice?====
	* No. Devices will contact each other first and decide which one sends a single invitation.		* No. Devices will contact each other first and decide which one sends a single invitation.
		+
		+	==== Does SmartBots invite people who are already in the group? ====
		+	Bot does NOT invite the existing group members automatically. But it will give the invite if they click on the Interface device.

	==== Will Interface invite visitor over and over to the same group? ====		==== Will Interface invite visitor over and over to the same group? ====
Line 36:		Line 56:

	==== Does bot invites everyone who enters the ''parcel'' or the ''scan range''? ====		==== Does bot invites everyone who enters the ''parcel'' or the ''scan range''? ====
-	* Bot sends invitations to anyone who enters the parcel. No ~~out-of-parcel~~ spam.	+	* Bot sends invitations to anyone who enters the parcel. No spam to the nearby parcels.

	== YOUR SMARTBOT ==		== YOUR SMARTBOT ==

	==== Am I able to test an invitation to the group? ====		==== Am I able to test an invitation to the group? ====
-	* Yes. Owner of the Interface device ~~has access to control~~ menu which allows to request a test invitation.	+	* Yes. Owner of the Interface device can use the menu which allows to request a test invitation.
-		+
-	~~==== I've deleted the Interface device but it's still active on the website ====~~	+
-	* We update the list of active Interfaces once a hour.	+
-		+
-	~~==== Can I get the custom named bot? ====~~	+
-	* Yes, you can. We will maintain your personal bot (for example, named ''AwesomeCompany Welcome''). However, it will cost more. Please contact our support for details.	+
-		+
-	~~== SECOND LIFE GROUP ==~~	+
-		+
-	~~==== May I use my SL group which has paid enrollment? ====~~	+
-	* Yes. You just have to refund us the payment SmartBot pays to join your group.	+
-		+
-	~~==== My group has no open enrollment. Can I use SmartBots invitations? ====~~	+
-	* Yes. SmartBot sends direct invitations which allows residents to join your grop anyway.	+
-		+
-	~~<div class=blocksMenuAutoBlock>~~	+
	</div>		</div>

GlaznahGassner at 14:19, 10 May 2011

2011-05-10T14:19:56Z

← Older revision		Revision as of 14:19, 10 May 2011
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		+	__NOTOC__
	The following questions are the most frequently asked by our customers.		The following questions are the most frequently asked by our customers.

-	~~(Note: the FAQ mostly answers the [[Group~~ Inviter ~~Service]] questions since it's the most popular service at the moment).~~	+	<div class=blocksMenuAuto>
		+	* Setup
		+	* Inviter+Chat+Notices
		+	* Personal bot
		+	</div>
		+
		+	<div class=blocksMenuAutoBlock>

	== SETTING UP ==		== SETTING UP ==
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	==== My group has no open enrollment. Can I use SmartBots invitations? ====		==== My group has no open enrollment. Can I use SmartBots invitations? ====
	* Yes. SmartBot sends direct invitations which allows residents to join your grop anyway.		* Yes. SmartBot sends direct invitations which allows residents to join your grop anyway.
		+
		+	<div class=blocksMenuAutoBlock>
		+	</div>
		+
		+	<div class=blocksMenuAutoBlock>
		+	</div>

	{{Inviter next\|[[Prices\|Check SmartBots prices and packages]]}}		{{Inviter next\|[[Prices\|Check SmartBots prices and packages]]}}

	[[Category: New customers]]		[[Category: New customers]]