Live IM Chat (add-on) - Revision history

QuincyJohnes: moved Bot Live Chat to Live IM Chat (add-on)

2019-02-01T14:30:34Z

moved Bot Live Chat to Live IM Chat (add-on)

← Older revision

Revision as of 14:30, 1 February 2019

QuincyJohnes at 21:00, 30 November 2018

2018-11-30T21:00:50Z

← Older revision		Revision as of 21:00, 30 November 2018
Line 5:		Line 5:
	}}		}}

-	== Overview ==	+	== Overview ==

	[[Image:New_dashboard_page_LiveIms.png\|center\|link=\|border]]		[[Image:New_dashboard_page_LiveIms.png\|center\|link=\|border]]

-	~~Bot~~ Live Chat is ~~the~~ web interface ~~which~~ allows receiving and sending ~~Instant Messages~~ using your [[Personal Bots\|~~personal bot~~]]. ~~The messages~~ will arrive to ~~recepients~~ like from a normal avatar.	+	'''Live IM Chat''' is a user-friendly web interface that allows receiving and sending IMs using your [[Personal Bots\|Personal Bot]]. Messages will arrive to recipients like from a normal avatar.

-	=~~= Accessing the Live Chat ==~~	+	[[Image:New_Live_IMs_chat.png\|center\|link=\|border]]

-	The ~~Live Chat page can be opened either from SmartBots account, or as icon in~~ the ~~[[SmartBots Personal Bot HUD]] header:~~	+	The interface stores contacts/conversations on the left-side, allowing you to easily switch between them.

-	~~[[Image:HUD_message_notification.png\|link~~=~~\|center\|]]~~	+	=== New messages ===

-	~~== Live Chat Overview ==~~	+	You will receive several types of notifications about new IMs:

-	Live Chat ~~web~~ page ~~looks like following~~:	+	* On the '''Live IM Chat page''', new IMs will be displayed on left side as '''unread conversation'''
		+	* '''Unread conversation''' will also display in the '''summary page''' along with other useful statistics (First screenshot above)
		+	* [[Personal Bot HUD\|Bot HUD]] will play sound notification and display unread conversation envelope [[Image:HUD_message_notification.png\|link=\|center\|]]

-	~~[[Image:New_Live_IMs_chat~~.~~png\|center\|link=\|border]]~~	+	(it may take 15-30 seconds for SmartBots HUD to display a new message notification icon).

-	~~Live chat window consists of a main chat area with conversation tabs~~, ~~and right panel with previous~~ (~~closed~~) ~~conversation~~.	+	'''Offline messages:''' If the bot owner is offline, the system will keep the unread message(s) until you come online. SmartBots will be using the Live Chat to provide the better quality support for all customers, both new and existing ones.

-	~~Any new message received by your bot will automatically appear in the tab within few seconds (it may take 15-30 seconds for SmartBots HUD to display a new message notification icon).~~	+	=== Additional Options ===

-	'''~~Offline messages:~~''' ~~If the bot owner is offline, the system will keep the unread message(s) until~~ you ~~come online. SmartBots will be using the Live Chat to provide the~~ better ~~quality support~~ for ~~all customers~~, ~~both new and existing ones~~.	+	Additionally, '''Live IM Chat''' provides other cool functions that you can use for better chatting experience:
		+
		+	* Sending '''teleport & friendship offers'''
		+	* '''Downloading IM Chat logs'''
		+
		+	(We only keep your logs for 2 weeks, it's '''recommended''' to take advantage of this option)
		+
		+	[[Image:Features_Live_IM2.png\|center\|link=\|]]
		+
		+	== Integrations & Settings ==

-	'''~~Staff usage:~~''' ~~You can give the link to your Live Chat window to anyone~~. ~~Your staff members will be able to contact your customers immediately~~.	+	* Settings allow you to temporarily disable [[Alive_Support_Bot\|Support Bot Add-On]] while actively browsing '''Live IM Chat'''
		+	* Hiding/filtering out bot's autoresponses, that you may have configured with [https://www.mysmartbots.com/docs/Simple_Autoresponder_(add-on) Simple IM Autoresponder]
		+	* Or quickly access [https://www.mysmartbots.com/docs/MuteList_(add-on) Mute List add-on] to '''block/mute''' unwanted people

-	=~~= Get SmartBots HUD ==~~	+	[[Image:Settings.png\|center\|link=]]

-	~~To get SmartBots HUD, please proceed~~ to ~~its [[SmartBots Personal Bot HUD\|documentation page]].~~	+	== How to purchase ==

-	~~== Support Bot Integration ==~~	+	See the [[Purchasing Add-Ons]] page for step-by-step add-on activation instructions.

-	~~You can temporarily disable the [[Alive_Support_Bot\|Support Bot Add-On]] when you are actively using Live Chat by ticking the check box on the bottom of the add-on page:~~	+	== Additional information ==

-	[[~~Image:IM_Integration.jpg~~\|~~center\|link=~~]]	+	# This add-on can be used only with a [[Personal Bots\|Personal Bot]].
		+	# You can refund your add-on purchase within 3 days.

	[[Category: Personal bots]]		[[Category: Personal bots]]

	__NOTOC__		__NOTOC__

QuincyJohnes at 19:12, 30 November 2018

2018-11-30T19:12:20Z

← Older revision		Revision as of 19:12, 30 November 2018
Line 4:		Line 4:
	docs=Bot Live Chat\|		docs=Bot Live Chat\|
	}}		}}
		+
		+	== Overview ==
		+
		+	[[Image:New_dashboard_page_LiveIms.png\|center\|link=\|border]]

	Bot Live Chat is the web interface which allows receiving and sending Instant Messages using your [[Personal Bots\|personal bot]]. The messages will arrive to recepients like from a normal avatar.		Bot Live Chat is the web interface which allows receiving and sending Instant Messages using your [[Personal Bots\|personal bot]]. The messages will arrive to recepients like from a normal avatar.
Line 11:		Line 15:
	The Live Chat page can be opened either from SmartBots account, or as icon in the [[SmartBots Personal Bot HUD]] header:		The Live Chat page can be opened either from SmartBots account, or as icon in the [[SmartBots Personal Bot HUD]] header:

-	[[Image:~~Live-chat-indicator~~.~~jpg~~\|link=\|center\|]]	+	[[Image:HUD_message_notification.png\|link=\|center\|]]

	== Live Chat Overview ==		== Live Chat Overview ==
Line 17:		Line 21:
	Live Chat web page looks like following:		Live Chat web page looks like following:

-	[[Image:~~Live-chat-example~~.~~jpg~~\|center\|link=]]	+	[[Image:New_Live_IMs_chat.png\|center\|link=\|border]]

	Live chat window consists of a main chat area with conversation tabs, and right panel with previous (closed) conversation.		Live chat window consists of a main chat area with conversation tabs, and right panel with previous (closed) conversation.

Rehnaeaislinn at 03:31, 22 June 2017

2017-06-22T03:31:26Z

← Older revision		Revision as of 03:31, 22 June 2017
Line 33:		Line 33:
	== Support Bot Integration ==		== Support Bot Integration ==

-	You can temporarily disable the [[Alive_Support_Bot\|Support Bot ~~Module~~]] when you are actively using Live Chat by ticking the check box on the bottom of the ~~module~~ page:	+	You can temporarily disable the [[Alive_Support_Bot\|Support Bot Add-On]] when you are actively using Live Chat by ticking the check box on the bottom of the add-on page:

	[[Image:IM_Integration.jpg\|center\|link=]]		[[Image:IM_Integration.jpg\|center\|link=]]

QuincyJohnes at 13:51, 30 November 2016

2016-11-30T13:51:51Z

← Older revision		Revision as of 13:51, 30 November 2016
Line 1:		Line 1:
		+	{{Bot addon\|
		+	store_id=5\|
		+	menu_text=Live IM Chat\|
		+	docs=Bot Live Chat\|
		+	}}
		+
	Bot Live Chat is the web interface which allows receiving and sending Instant Messages using your [[Personal Bots\|personal bot]]. The messages will arrive to recepients like from a normal avatar.		Bot Live Chat is the web interface which allows receiving and sending Instant Messages using your [[Personal Bots\|personal bot]]. The messages will arrive to recepients like from a normal avatar.

Chevonn Edelmann at 19:43, 28 December 2015

2015-12-28T19:43:08Z

← Older revision		Revision as of 19:43, 28 December 2015
Line 24:		Line 24:

	To get SmartBots HUD, please proceed to its [[SmartBots Personal Bot HUD\|documentation page]].		To get SmartBots HUD, please proceed to its [[SmartBots Personal Bot HUD\|documentation page]].
		+
		+	== Support Bot Integration ==
		+
		+	You can temporarily disable the [[Alive_Support_Bot\|Support Bot Module]] when you are actively using Live Chat by ticking the check box on the bottom of the module page:
		+
		+	[[Image:IM_Integration.jpg\|center\|link=]]

	[[Category: Personal bots]]		[[Category: Personal bots]]
		+
		+	__NOTOC__

Chevonn Edelmann: /* Live Chat Overview */

2015-12-28T19:32:46Z

Live Chat Overview

← Older revision		Revision as of 19:32, 28 December 2015
Line 11:		Line 11:
	Live Chat web page looks like following:		Live Chat web page looks like following:

-	[[Image:Live-chat-example.jpg\|center\|link=~~\|500px~~]]	+	[[Image:Live-chat-example.jpg\|center\|link=]]

	Live chat window consists of a main chat area with conversation tabs, and right panel with previous (closed) conversation.		Live chat window consists of a main chat area with conversation tabs, and right panel with previous (closed) conversation.

Chevonn Edelmann at 18:49, 28 December 2015

2015-12-28T18:49:07Z

← Older revision		Revision as of 18:49, 28 December 2015
Line 11:		Line 11:
	Live Chat web page looks like following:		Live Chat web page looks like following:

-	[[Image:Live-chat-example.jpg\|center\|link=]]	+	[[Image:Live-chat-example.jpg\|center\|link=\|500px]]

	Live chat window consists of a main chat area with conversation tabs, and right panel with previous (closed) conversation.		Live chat window consists of a main chat area with conversation tabs, and right panel with previous (closed) conversation.

Keramik at 15:11, 25 September 2012

2012-09-25T15:11:40Z

← Older revision		Revision as of 15:11, 25 September 2012
Line 25:		Line 25:
	To get SmartBots HUD, please proceed to its [[SmartBots Personal Bot HUD\|documentation page]].		To get SmartBots HUD, please proceed to its [[SmartBots Personal Bot HUD\|documentation page]].

-	[[Category: Personal ~~Bots~~]]	+	[[Category: Personal bots]]

GlaznahGassner at 14:46, 13 August 2012

2012-08-13T14:46:09Z

← Older revision		Revision as of 14:46, 13 August 2012
Line 1:		Line 1:
-	Bot Live Chat is the web interface which allows receiving and sending Instant Messages using your [[Personal ~~Bot~~\|personal bot]]. The messages will arrive to recepients like from a normal avatar.	+	Bot Live Chat is the web interface which allows receiving and sending Instant Messages using your [[Personal Bots\|personal bot]]. The messages will arrive to recepients like from a normal avatar.

	== Accessing the Live Chat ==		== Accessing the Live Chat ==

← Older revision		Revision as of 13:51, 30 November 2016
Line 1:		Line 1:
		+	{{Bot addon\|
		+	store_id=5\|
		+	menu_text=Live IM Chat\|
		+	docs=Bot Live Chat\|
		+	}}
		+
	Bot Live Chat is the web interface which allows receiving and sending Instant Messages using your [[Personal Bots\|personal bot]]. The messages will arrive to recepients like from a normal avatar.		Bot Live Chat is the web interface which allows receiving and sending Instant Messages using your [[Personal Bots\|personal bot]]. The messages will arrive to recepients like from a normal avatar.