Support Bot Discord Integration - Revision history

QuincyJohnes: /* Add Discord Integration */

2022-05-27T08:42:20Z

Add Discord Integration

← Older revision		Revision as of 08:42, 27 May 2022
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	[[Image:Click_authorize.png\|link=\|center\|border\|600px]]		[[Image:Click_authorize.png\|link=\|center\|border\|600px]]
	5. Copy integration message and send it in your '''Discord's text channel chat''' ('''Read more below''')		5. Copy integration message and send it in your '''Discord's text channel chat''' ('''Read more below''')
-	[[Image:~~Copy_integration_code~~.~~png~~\|link=\|center\|border\|600px]]	+	[[Image:Photo_2022-05-26_22-26-52.jpg\|link=\|center\|border\|600px]]
-	6. ~~Click~~ '''~~Proceed~~'''	+	6. Open your '''Discord chat''' and send the integration message
-	[[Image:~~Click_proceed_discord~~.~~png~~\|link=\|center\|border\|600px]]	+	[[Image:Photo_2022-05-26_22-26-53_(2).jpg\|link=\|center\|border\|600px]]

-	'''NOTE:''' Be advised, if you want Support Messages to be sent on '''specific text channel''' - you have to send integration code in that channel.	+	'''NOTE:''' Be advised, if you want Support Messages to be sent on '''specific text channel''' - you have to send integration code in that channel.

	== Integration Testing ==		== Integration Testing ==

QuincyJohnes at 09:32, 17 June 2019

2019-06-17T09:32:19Z

← Older revision		Revision as of 09:32, 17 June 2019
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	[[Alive_Support_Bot\|Alive Support Bot add-on]] for [[Personal_Bots\|Personal Bots]] now includes the option to be integrated with [https://discordapp.com Discord] - a popular messenger application that can be downloaded to your Windows, Mac, iOS and Android devices.		[[Alive_Support_Bot\|Alive Support Bot add-on]] for [[Personal_Bots\|Personal Bots]] now includes the option to be integrated with [https://discordapp.com Discord] - a popular messenger application that can be downloaded to your Windows, Mac, iOS and Android devices.

-	[[Image:Infographics_(Support_Bot_integration).png\|link=\|center\|border\|600px]]	+	[[Image:Infographics_(Support_Bot_integration)_2.png\|link=\|center\|border\|600px]]

	== How does it work ==		== How does it work ==

GlaznahGassner at 19:49, 16 June 2019

2019-06-16T19:49:56Z

← Older revision		Revision as of 19:49, 16 June 2019
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-	[[Alive_Support_Bot\|Alive Support Bot add-on]] for [[Personal_Bots\|Personal Bots]] now includes the option to be integrated with [https://~~telegram~~.~~gg/~~ Discord] - a popular messenger application that can be downloaded to your Windows, Mac, iOS and Android devices.	+	[[Alive_Support_Bot\|Alive Support Bot add-on]] for [[Personal_Bots\|Personal Bots]] now includes the option to be integrated with [https://discordapp.com Discord] - a popular messenger application that can be downloaded to your Windows, Mac, iOS and Android devices.
		+
		+	[[Image:Infographics_(Support_Bot_integration).png\|link=\|center\|border\|600px]]

	== How does it work ==		== How does it work ==
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	The integration process works as following:		The integration process works as following:

-	# ~~Customer~~ sends your Support Bot a message in SL	+	# Visitor sends your Support Bot a message in SL
-	# Bot forwards copy of the message in your Discord ~~server~~	+	# Bot forwards copy of the message in your Discord channel
-	# Support Manager replies the '''confirmation code''' to the bot & picks up the ~~customer~~	+	# Support Manager replies the '''confirmation code''' to the bot & picks up the support request
-	# ~~Customer~~ receives notification that Support Manager ~~(SL name)~~ is inbound to contact	+	# Visitor receives notification that Support Manager is inbound to contact
-		+
-	~~[[Image:Infographics_(Support_Bot_integration).png\|link=\|center\|border\|600px]]~~	+

	== Setup & Testing ==		== Setup & Testing ==

QuincyJohnes: /* How does it work */

2019-06-14T16:57:19Z

How does it work

← Older revision		Revision as of 16:57, 14 June 2019
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	# Customer sends your Support Bot a message in SL		# Customer sends your Support Bot a message in SL
-	# Bot forwards copy of the message in your ~~Telegram group~~	+	# Bot forwards copy of the message in your Discord server
-	# ~~Your staff member~~ ''~~replies anything~~'' to the bot & picks up the customer	+	# Support Manager replies the '''confirmation code''' to the bot & picks up the customer
	# Customer receives notification that Support Manager (SL name) is inbound to contact		# Customer receives notification that Support Manager (SL name) is inbound to contact

QuincyJohnes: Created page with "Alive Support Bot add-on for Personal Bots now includes the option to be integrated with [https://telegram.gg/ Discord] - a popular messen..."

2019-06-14T16:55:42Z

Created page with "Alive Support Bot add-on for Personal Bots now includes the option to be integrated with [https://telegram.gg/ Discord] - a popular messen..."

New page

[[Alive_Support_Bot|Alive Support Bot add-on]] for [[Personal_Bots|Personal Bots]] now includes the option to be integrated with [https://telegram.gg/ Discord] - a popular messenger application that can be downloaded to your Windows, Mac, iOS and Android devices.

== How does it work ==

The integration process works as following:

# Customer sends your Support Bot a message in SL
# Bot forwards copy of the message in your Telegram group
# Your staff member ''replies anything'' to the bot & picks up the customer
# Customer receives notification that Support Manager (SL name) is inbound to contact

[[Image:Infographics_(Support_Bot_integration).png|link=|center|border|600px]]

== Setup & Testing ==

'''BE ADVISED:''' These instructions assume that you purchased [https://www.mysmartbots.com/store/item/1/alive_support_bot/ Alive Support Bot] add-on and created '''Discord server'''

=== Add Support Managers ===

Before starting the integration process, you must '''add your team members''' to the add-on and setup their '''Discord usernames'''.

1. Visit Alive Support Bot add-on page and click '''Bots and Managers'''
[[Image:First_page_-_bots_and_managers.png|link=|center|border|600px]]
2. Click on '''bot's name''' and select '''Add manager'''
[[Image:Add_manager.png|link=|center|border|600px]]
3. Enter your '''Support Manager's SL name''' and click '''Proceed'''
[[Image:Final_add_manager.png|link=|center|border|600px]]
4. Click on your '''Managers name''' and enter their '''Discord username'''
[[Image:Click_on_manager.png|link=|center|border|600px]]

=== Add Discord Integration ===

Before starting this integration process, you must have '''Discord server''' created

1. Visit Alive Support Bot add-on page and click '''Bots and Managers'''
[[Image:First_page_-_bots_and_managers.png|link=|center|border|600px]]
2. Select '''Discord''' in the drop-down menu
[[Image:Dropdown_discord.png|link=|center|border|600px]]
3. Click on '''Open our Discord bot page'''
[[Image:Open_our_discord_bot_page.png|link=|center|border|600px]]
4. Select your '''Discord server''' and click '''Authorize'''
[[Image:Click_authorize.png|link=|center|border|600px]]
5. Copy integration message and send it in your '''Discord's text channel chat''' ('''Read more below''')
[[Image:Copy_integration_code.png|link=|center|border|600px]]
6. Click '''Proceed'''
[[Image:Click_proceed_discord.png|link=|center|border|600px]]

'''NOTE:''' Be advised, if you want Support Messages to be sent on '''specific text channel''' - you have to send integration code in that channel.

== Integration Testing ==

At this point, if you've followed all the instructions above correctly - you can test the integration. Send a IM to your Support Bot and you should see the Discord message.

[[Image:Testing_integration.png|link=|center|border|600px]]

To pick up the conversation, your Support Manager must '''copy & paste the confirmation code''' in the discord chat.

__NOTOC__