Support Bot Telegram Integration - Revision history

QuincyJohnes at 09:33, 17 June 2019

2019-06-17T09:33:03Z

← Older revision		Revision as of 09:33, 17 June 2019
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	# Customer receives notification that Support Manager (SL name) is inbound to contact		# Customer receives notification that Support Manager (SL name) is inbound to contact

-	[[Image:Infographics_(Support_Bot_integration).png\|link=\|center\|border\|600px]]	+	[[Image:Infographics_(Support_Bot_integration)_2.png\|link=\|center\|border\|600px]]

	== Setup & Testing ==		== Setup & Testing ==

QuincyJohnes at 16:59, 14 June 2019

2019-06-14T16:59:06Z

← Older revision		Revision as of 16:59, 14 June 2019
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	# Customer receives notification that Support Manager (SL name) is inbound to contact		# Customer receives notification that Support Manager (SL name) is inbound to contact

-	[[Image:~~illustration_process~~.png\|link=\|center\|border\|~~750px~~]]	+	[[Image:Infographics_(Support_Bot_integration).png\|link=\|center\|border\|600px]]

	== Setup & Testing ==		== Setup & Testing ==

QuincyJohnes at 07:42, 8 June 2019

2019-06-08T07:42:10Z

← Older revision		Revision as of 07:42, 8 June 2019
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	# Bot forwards copy of the message in your Telegram group		# Bot forwards copy of the message in your Telegram group
	# Your staff member ''replies anything'' to the bot & picks up the customer		# Your staff member ''replies anything'' to the bot & picks up the customer
		+	# Customer receives notification that Support Manager (SL name) is inbound to contact

	[[Image:illustration_process.png\|link=\|center\|border\|750px]]		[[Image:illustration_process.png\|link=\|center\|border\|750px]]

QuincyJohnes at 07:29, 8 June 2019

2019-06-08T07:29:44Z

← Older revision		Revision as of 07:29, 8 June 2019
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	To pick up the conversation, your Support Manager must '''right-click the bot's message''' and reply anything to it.		To pick up the conversation, your Support Manager must '''right-click the bot's message''' and reply anything to it.
		+
		+	__NOTOC__

QuincyJohnes at 07:29, 8 June 2019

2019-06-08T07:29:17Z

← Older revision		Revision as of 07:29, 8 June 2019
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	[[Image:illustration_process.png\|link=\|center\|border\|750px]]		[[Image:illustration_process.png\|link=\|center\|border\|750px]]

-	== Setup & ~~Demonstration~~ ==	+	== Setup & Testing ==

	'''BE ADVISED:''' These instructions assume that you purchased [https://www.mysmartbots.com/store/item/1/alive_support_bot/ Alive Support Bot] add-on and created '''Telegram group chat'''		'''BE ADVISED:''' These instructions assume that you purchased [https://www.mysmartbots.com/store/item/1/alive_support_bot/ Alive Support Bot] add-on and created '''Telegram group chat'''
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	4. Click on your '''Managers name''' and enter their '''Telegram username'''		4. Click on your '''Managers name''' and enter their '''Telegram username'''
	[[Image:Click_on_manager.png\|link=\|center\|border\|600px]]		[[Image:Click_on_manager.png\|link=\|center\|border\|600px]]
		+
		+	=== Add Telegram Integration ===
		+
		+	Before starting this integration process, you must have '''Telegram group chat''' created
		+
		+	1. Visit Alive Support Bot add-on page and click '''Bots and Managers'''
		+	[[Image:First_page_-_bots_and_managers.png\|link=\|center\|border\|600px]]
		+	2. Click on '''bot's name''' and select '''Add integration'''
		+	[[Image:Add_integration.png\|link=\|center\|border\|600px]]
		+	3. Select '''Telegram''' in the drop-down menu
		+	[[Image:Dropdown_telegram.png\|link=\|center\|border\|600px]]
		+	4. Add '''@SmartbotsSupportBot''' to your '''Telegram group chat'''
		+	[[Image:Add_Support_Bot_2.png\|link=\|center\|border\|600px]]
		+	5. Copy integration message and send it in your '''Telegram group chat'''
		+	[[Image:Copy_integration_message.png\|link=\|center\|border\|600px]]
		+	6. Click '''Proceed'''
		+	[[Image:Click_proceed.png\|link=\|center\|border\|600px]]
		+
		+	== Integration Testing ==
		+
		+	At this point, if you've followed all the instructions above correctly - you can test the integration. Send a IM to your Support Bot and you should see the Telegram message.
		+
		+	[[Image:Testing_integration_1.png\|link=\|center\|border\|600px]]
		+
		+	To pick up the conversation, your Support Manager must '''right-click the bot's message''' and reply anything to it.

QuincyJohnes at 07:01, 8 June 2019

2019-06-08T07:01:05Z

← Older revision		Revision as of 07:01, 8 June 2019
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	# Customer sends your Support Bot a message in SL		# Customer sends your Support Bot a message in SL
-	# Bot forwards a copy of the message to your Telegram group ~~chat~~	+	# Bot forwards copy of the message in your Telegram group
-	# Your staff ~~members~~ ''replies anything'' to the bot & picks up the customer	+	# Your staff member ''replies anything'' to the bot & picks up the customer

	[[Image:illustration_process.png\|link=\|center\|border\|750px]]		[[Image:illustration_process.png\|link=\|center\|border\|750px]]
		+
		+	== Setup & Demonstration ==
		+
		+	'''BE ADVISED:''' These instructions assume that you purchased [https://www.mysmartbots.com/store/item/1/alive_support_bot/ Alive Support Bot] add-on and created '''Telegram group chat'''
		+
		+	=== Add Support Managers ===
		+
		+	Before starting the integration process, you must '''add your team members''' to the add-on and setup their '''Telegram usernames'''.
		+
		+	1. Visit Alive Support Bot add-on page and click '''Bots and Managers'''
		+	[[Image:First_page_-_bots_and_managers.png\|link=\|center\|border\|600px]]
		+	2. Click on '''bot's name''' and select '''Add manager'''
		+	[[Image:Add_manager.png\|link=\|center\|border\|600px]]
		+	3. Enter your '''Support Manager's SL name''' and click '''Proceed'''
		+	[[Image:Final_add_manager.png\|link=\|center\|border\|600px]]
		+	4. Click on your '''Managers name''' and enter their '''Telegram username'''
		+	[[Image:Click_on_manager.png\|link=\|center\|border\|600px]]

QuincyJohnes: Created page with "Alive Support Bot add-on for Personal Bots now includes the option to be integrated with [https://telegram.org/ Telegram] - a popular mess..."

2019-06-08T06:24:38Z

Created page with "Alive Support Bot add-on for Personal Bots now includes the option to be integrated with [https://telegram.org/ Telegram] - a popular mess..."

New page

[[Alive_Support_Bot|Alive Support Bot add-on]] for [[Personal_Bots|Personal Bots]] now includes the option to be integrated with [https://telegram.org/ Telegram] - a popular messenger application that can be downloaded to your Windows, Mac, iOS and Android devices.

== How does it work ==

The integration process works as following:

# Customer sends your Support Bot a message in SL
# Bot forwards a copy of the message to your Telegram group chat
# Your staff members ''replies anything'' to the bot & picks up the customer

[[Image:illustration_process.png|link=|center|border|750px]]