# Support Prim

[https://www.youtube.com/watch?v=mcdMdK5znlA](https://www.youtube.com/watch?v=mcdMdK5znlA)

Support Prim is a simple device you can use to encourage your customers to contact you. Think of it as a button which asks your [Personal Bot](/doc/e59a06a3-4c30-4082-b5ba-523fef7ae733) to contact the customer:

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/07c05a79-d543-44bf-901f-9ac7a2f2f734/SupportPrims.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T141500Z&X-Amz-Expires=86400&X-Amz-Signature=7dd3c4398d43aec8708b9155bc3cdc29a64f16bbb7e7e4ab9352674c43787361&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =420x223")

After touching the Support Prim your bot immediately sends an IM to the resident offering them help:

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/5fe97d23-8e31-4a9f-b664-83c5fb784b58/SP1.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T141500Z&X-Amz-Expires=86400&X-Amz-Signature=fcde6d41750f08949df7ba546a12ecfdd8343139cf0fbef6e498bc43a8079be4&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =550x57")

## Configuration

Support Prim is being configured using a .config notecard found inside the device. You have to specify at least your bot's name and [bot access code](/doc/c2ff5da0-95cd-4393-8f14-0f153700cfd4) or [API token](/doc/c2ff5da0-95cd-4393-8f14-0f153700cfd4):

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/abb32855-332c-4bf9-8b49-ac570de4b2ca/SP2.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T141500Z&X-Amz-Expires=86400&X-Amz-Signature=ffefd4b25a1faf8eb60d26928a9963fd1b6b3f5da2b788949c5b8c4aa120dd0b&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =550x444")

You can customize the message the bot sends to your customers. You can also insert the resident's name to the message:

%SL_NAME% - resident's complete SL name (e.g. IamVisitor Resident)  
%FIRST_NAME% - resident's first name (e.g. IamVisitor)

### Obtaining Support Prim

You can get the Support Prim object from any of our device vendors in-world by clicking Devices-->For bots. It is available in either black or white.

### Adding your logo

The Prim is modifiable and contains the person's image as a separate texture. You can easily change it to your logo: just drag it to the central part of the Prim.

## Alive Support Bot integration

Support Prim works perfectly along with your [Alive Support Bot](/doc/98844831-c9db-4221-b310-2437332ba688). Additionally, you can edit the invitation message for all your Support Prims at your Support Bot's settings page:

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/31d54fe4-dafd-4fce-bd7b-ac521272f927/SP3.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T141500Z&X-Amz-Expires=86400&X-Amz-Signature=5562052b8e3df1d957f86312aca891b695a67613127feaa17284c220a1641c45&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =550x346")

## See also

* [Alive Support Bot](/doc/98844831-c9db-4221-b310-2437332ba688) add-on - perfectly enhances Support Prim functionality