# Support Bot Discord Integration

[Alive Support Bot add-on](/doc/98844831-c9db-4221-b310-2437332ba688) for [Personal Bots](/doc/e59a06a3-4c30-4082-b5ba-523fef7ae733) now includes the option to be integrated with [Discord](https://discordapp.com) - a popular messenger application that can be downloaded to your Windows, Mac, iOS and Android devices.

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/cc308695-f78d-44f5-bca6-6c8498437112/Infographics_Support_Bot_integration_2.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=3116d96e5bff8998bc0245a759d7f7c16bc2b1e9af463ec9b06ef60f00d60660&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x450")

## How does it work

The integration process works as following:


1. Visitor sends your Support Bot a message in SL
2. Bot forwards copy of the message in your Discord channel
3. Support Manager replies the **confirmation code** to the bot & picks up the support request
4. Visitor receives notification that Support Manager is inbound to contact

## Setup & Testing

**BE ADVISED:** These instructions assume that you purchased [Alive Support Bot](https://www.mysmartbots.com/store/item/1/alive_support_bot/) add-on and created **Discord server**

### Add Support Managers

Before starting the integration process, you must **add your team members** to the add-on and setup their **Discord usernames**.

1\. Visit Alive Support Bot add-on page and click **Bots and Managers**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/34655a76-b80c-4740-899d-8711b6f11d4c/First_page_-_bots_and_managers.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=168efc5d37a44c3fd4fa668333623942f84bda975d00cfbf58379e9cc25906fd&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x450")

2\. Click on **bot's name** and select **Add manager**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/9b377bcf-3fbb-437d-8b9a-379069ee9025/Add_manager.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=75290c0ca8d9fc69b0b0c6c661c3f8c24061fa363c396981d2ced3f0eb093b33&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x450")

3\. Enter your **Support Manager's SL name** and click **Proceed**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/adb1df1b-df25-47e9-8325-921a5ca18a42/Final_add_manager.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=148af8351c2c0cbff3b3c1075ba69009c9d1db87fe0c2f1551e8e42587c88579&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x401")

4\. Click on your **Managers name** and enter their **Discord username**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/1c6c9314-26bc-4572-80a5-eb991790b633/Click_on_manager.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=4033b5757991b4dfe5eee9a10e48ba78a1f3900ddebb04a95b0587fccd38d87e&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x395")

### Add Discord Integration

Before starting this integration process, you must have **Discord server** created

1\. Visit Alive Support Bot add-on page and click **Bots and Managers**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/34655a76-b80c-4740-899d-8711b6f11d4c/First_page_-_bots_and_managers.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=168efc5d37a44c3fd4fa668333623942f84bda975d00cfbf58379e9cc25906fd&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x450")

2\. Select **Discord** in the drop-down menu

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/a43aaf31-40f2-4942-b270-2d3749c3144a/Dropdown_discord.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=598646060ec873ae38897363c32e44bf2fba26d1222ca1f597e205b7f1c69359&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x461")

3\. Click on **Open our Discord bot page**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/9b254106-0141-4bf2-8f22-7a9035b7c6c7/Open_our_discord_bot_page.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=237df7f860af2bec17fe3e9ce3cc7b7288265a43a8db33bc2fa39296fe9434d1&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x507")

4\. Select your **Discord server** and click **Authorize**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/3cdecf41-9aa3-4e1f-bf78-6f41e892a610/Click_authorize.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=2443a32e16b7ff60b3af7899f77dc253343348a4d234dd406d6dce1febbc3bd5&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x637")

5\. Copy integration message and send it in your **Discord's text channel chat** (**Read more below**)

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/07349249-5f5d-46bd-ac39-995ffff78fcf/Photo_2022-05-26_22-26-52.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=de2ead0d7fddfbca75d46bd6d2616d703bb49da84603d3a82683a574b032f3a1&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x263")

6\. Open your **Discord chat** and send the integration message

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/cdd69f84-f273-4aa1-9040-93ca9373a0c4/Photo_2022-05-26_22-26-53_2_.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=eafe5d6fd3fd10370c0c6ffe2674fd55c35fd26336dc3ced0a0d64b951599866&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x456")

**NOTE:** Be advised, if you want Support Messages to be sent on **specific text channel** - you have to send integration code in that channel.

## Integration Testing

At this point, if you've followed all the instructions above correctly - you can test the integration. Send a IM to your Support Bot and you should see the Discord message.

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/9282fafe-2a49-4e82-ae8f-770bdfe29c3b/Testing_integration.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=a3debf5c80d8933933cc59d0a27d83527d4d41c1e66c46070c28a94245281fac&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x369")

To pick up the conversation, your Support Manager must **copy & paste the confirmation code** in the discord chat.