# Support Bot Telegram Integration

[Alive Support Bot add-on](/doc/98844831-c9db-4221-b310-2437332ba688) for [Personal Bots](/doc/e59a06a3-4c30-4082-b5ba-523fef7ae733) now includes the option to be integrated with [Telegram](https://telegram.org/) - a popular messenger application that can be downloaded to your Windows, Mac, iOS and Android devices.

## How does it work

The integration process works as following:


1. Customer sends your Support Bot a message in SL
2. Bot forwards copy of the message in your Telegram group
3. Your staff member *replies anything* to the bot & picks up the customer
4. Customer receives notification that Support Manager (SL name) is inbound to contact

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/cc308695-f78d-44f5-bca6-6c8498437112/Infographics_Support_Bot_integration_2.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=3116d96e5bff8998bc0245a759d7f7c16bc2b1e9af463ec9b06ef60f00d60660&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x450")

## Setup & Testing

**BE ADVISED:** These instructions assume that you purchased [Alive Support Bot](https://www.mysmartbots.com/store/item/1/alive_support_bot/) add-on and created **Telegram group chat**

### Add Support Managers

Before starting the integration process, you must **add your team members** to the add-on and setup their **Telegram usernames**.

1\. Visit Alive Support Bot add-on page and click **Bots and Managers**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/34655a76-b80c-4740-899d-8711b6f11d4c/First_page_-_bots_and_managers.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=168efc5d37a44c3fd4fa668333623942f84bda975d00cfbf58379e9cc25906fd&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x450")

2\. Click on **bot's name** and select **Add manager**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/9b377bcf-3fbb-437d-8b9a-379069ee9025/Add_manager.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=75290c0ca8d9fc69b0b0c6c661c3f8c24061fa363c396981d2ced3f0eb093b33&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x450")

3\. Enter your **Support Manager's SL name** and click **Proceed**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/adb1df1b-df25-47e9-8325-921a5ca18a42/Final_add_manager.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=148af8351c2c0cbff3b3c1075ba69009c9d1db87fe0c2f1551e8e42587c88579&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x401")

4\. Click on your **Managers name** and enter their **Telegram username**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/1c6c9314-26bc-4572-80a5-eb991790b633/Click_on_manager.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=4033b5757991b4dfe5eee9a10e48ba78a1f3900ddebb04a95b0587fccd38d87e&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x395")

### Add Telegram Integration

Before starting this integration process, you must have **Telegram group chat** created

1\. Visit Alive Support Bot add-on page and click **Bots and Managers**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/34655a76-b80c-4740-899d-8711b6f11d4c/First_page_-_bots_and_managers.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=168efc5d37a44c3fd4fa668333623942f84bda975d00cfbf58379e9cc25906fd&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x450")

2\. Click on **bot's name** and select **Add integration**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/5c94be09-5e00-4199-bb32-fd80fe1b6600/Add_integration.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=d81f8752da8c3fecab333172392dd38203e9686018a16e12bba33973e1a308b2&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x375")

3\. Select **Telegram** in the drop-down menu

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/061d7c09-c689-4495-bff8-97942e9588d3/Dropdown_telegram.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=afad7641aadaf7d57fa055acfa0b5707bf3ba19d700e83bf4af0865b3c161da9&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x459")

4\. Add **@SmartbotsSupportBot** to your **Telegram group chat**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/43328c2b-ee87-4af7-8845-28cae930accb/Add_Support_Bot_2.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=69beb0a535267922f4c7307c57d51abec80d0b0d5cdff98dd6b21fe16260b23a&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x546")

5\. Copy integration message and send it in your **Telegram group chat**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/dd71a511-0d3c-4992-a31e-a95e4f3de822/Copy_integration_message.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=e921d505c70200cf7938b1441b405020095e05af60a95cb465ff94eb32dc52bc&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x543")

6\. Click **Proceed**

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/5f46343f-477f-4a47-9bfd-a4c59b4eca3b/Click_proceed.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=4bc599e2c31d100e20f9718fce2581855c914bec2792bd6795ec383fc81b8166&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x522")

## Integration Testing

At this point, if you've followed all the instructions above correctly - you can test the integration. Send a IM to your Support Bot and you should see the Telegram message.

 ![](https://nyc3.digitaloceanspaces.com/smartbots-docs/uploads/20adbcf8-a916-46eb-b77b-ad6944665550/ba3ac18c-0112-4c89-814d-910a3d52e98c/Testing_integration_1.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=DO801JV4MUMY3YAEJCWC%2F20261113%2Fnyc3%2Fs3%2Faws4_request&X-Amz-Date=20261113T140000Z&X-Amz-Expires=86400&X-Amz-Signature=3577c0f67640dacaf2e742fba90908c55842ca9b9cce8673f9b5cff86fc63a2f&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject " =600x365")

To pick up the conversation, your Support Manager must **right-click the bot's message** and reply anything to it.