Support Bot (Alive Module)
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(Created page with "Support Bot Module turns your bot into 24/7 support machine. Your customers send inquiries directly to the bot (using IM). Bot accepts these messages and notifies your human supp...")
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(Created page with "Support Bot Module turns your bot into 24/7 support machine. Your customers send inquiries directly to the bot (using IM). Bot accepts these messages and notifies your human supp...")
Newer edit →
Revision as of 16:31, 11 December 2012
Support Bot Module turns your bot into 24/7 support machine. Your customers send inquiries directly to the bot (using IM). Bot accepts these messages and notifies your human support about new message.
Overview
Bot stands in your office. Customers are able to IM the bot:
- bot accepts customers' messages and stores them in the database
- the notification is being sent to your human support staff
- human support (or you) pick up the messages and reply
You won't loose a single message: bot is online 24/7. All IMs are being stored in the database, and you can access them using web browser.