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The SmartBots Q&A Conference (2019-08-22) transcript

Hello there!

Yesterday we were holding a first Q&A Conference. This was a cool experience for us and everything went really great. We’ve talked with you in public, then I had several conversation in private IMs. Thank you everyone for coming!

The transcript of the public session is below, with the minimal changes. I believe we will hold the similar events in the future, too! I’ve just liked it, and you may have known a bit more about the project you love \(•◡•)/

Happy reading!

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A public Q&A conference – August 22nd

Hello there!

My name is Glaznah Gassner, I am a creator of SmartBots.

We usually answer your questions in person: either using IM in SL or using the web chat. I’ve decided to give a try and run the first public Question & Answer conference tomorrow, on August 22nd at 09:00 SLT. Everyone is welcome, both customers of SmartBots and other SL residents.

The conference will be held in SmartBots official group chat (“search for “SmartBots: group invitation bots”). I recommend everyone joining this group right away, as it is a useful source of notifications and information.

The conference plan is the following:

  1. 09:00 SLT – Introduction. I will tell a bit about SmartBots. Few words about our crew, technology and such.
  2. 09:05 – Q&A session. You will be able to ask your questions by sending them to me by IM. I will repeat them in a group chat and reply.
  3. ??:?? – Personal Q&As. After finishing the public part you will be able to ask me personal questions in IM.

All communications will be text-chat based, to make possible using of automatic translators for those who need them.

The intro part will take about 5 minutes. The Q&A session time is not limited and depends on a number of your questions. You can ask any kind of questions except the account support ones: it is better to address them directly to our Support Crew.

The public group chat logs will get published once the conference is over, so you’ll be able to read it even if you miss the meeting. See you tomorrow!

Sincerely yours,
Glaznah Gassner

The minor maintenance turning to epic crash… and some data loss

If you saw SmartBots website offline today, we are really sorry for that! This was a result of an epic crash we’ve faced today. The techy details follow for those who interested or curios.

Once is a chance

We’ve decided to run a minor maintenance this morning. It was supposed to be a regular replacement of an SSD drive (these drives get worn out every 1.5 – 2 years). The drives (say, A and B) are joined into the RAID array, so it was enough to pull out one drive (drive B) and insert a fresh one. (more…)

Alive Support Bot now has Discord and Telegram Integration

Support Bot add-on has been adapted to include integration with both Discord and Telegram, messenger applications that can be downloaded and used on Windows, Mac, iOS and Android devices.

SmartBots Support Bot allows receiving support requests from your customers in Second Life, forwarding them to you or your support managers. Read more about Support Bot here.

Once integration is set up, the bot starts sending support requests to Discord. Thus, when a customer sends a message, this can now be picked up by your staff or support managers in Discord channel. (more…)

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