November 5, 2015
Some users were experiencing issues earlier this morning where they could not login their bots or their HUD’s showed an incorrect online status. Unfortunately it seems one of the bot servers went offline but it is back up now and everything is working fine!
If you have any questions feel free to contact using the live chat widget!
September 1, 2015
We are currently experiencing some issues with one of the storage drives in our server cluster. We will be replacing the drive at approximately 09:00AM SLT and is expected to take around one hour.
Some personal and shared bots may go offline, however they will be back so please bare with us.
We will post an update to this blog post as soon as operation is complete.
June 17, 2015
We’re currently experiencing issues with some of our system bots and are having to perform maintenance on them. The maintenance will take 1-2 days and each affected group will be added 1 week as compensation.
If you are eager to restore functionality, please contact support and we will transfer your group to another bot immediately.
January 28, 2015
As you may know, bots are not welcome in Linden Welcome Areas – they are allowed to appear here but can’t stay and annoy people, especially newcomers.
In SmartBots we obey the rules and try to keep bots away from Welcome Areas. However this may happen if your region is being restarted: your bots will be put to the nearest Infohub automatically.
Previously bots were automatically logging out if they stay in Infohub for a long time (15+ minutes), notifying the owner using IM. Today we’ve slightly changed this behaviour: bots residing in Welcome Regions will logout, but try to login again in 30 minutes. If your region still offline, bot will go offline again and try logging in next 30 minutes.
Thus, now you won’t end with a logged out bot, even after a rolling region restart.