Hello Everyone, 
Yesterday (August 20th, 2022) we’ve had an unscheduled maintenance on our web servers. Thankfully, there was no delay in automated services – the bots were functioning okay. However, some of the users could not access the website.
Everything is resolved and back to normal now, we sincerely apologize for the provided inconvenience. Our team will keep monitoring this issue so it won’t happen again.
Should you have any questions, feel free to contact our 24/7 Live Chat
We have an issue with one of the servers (the public network was suddenly shut down because of a maintenance).
The affected bots have been moved to a spare machine, and logging in now gradually. We expect all bots come back online in 15 minutes.
You may experience your bot relogging. Some bots relog more often, some are stable like before (up to several weeks online).
This happens because of Linden Lab introducing some protection measures on their servers. Bots’ (scripted agents’) activity sometimes looks strange for regions and network, and regions disconnect avatars.
We are aware of the issue, and we are in touch with Linden Lab tech gurus. We are working together to get this fixed as soon as possible. Upcoming Christmas makes it a bit more difficult (making serious changes on the eve of holidays is dangerous). Please be patient, we promise to arrange it asap!
Sincerely yours,
Glaznah Gassner
If you saw SmartBots website offline today, we are really sorry for that! This was a result of an epic crash we’ve faced today. The techy details follow for those who interested or curios.
We’ve decided to run a minor maintenance this morning. It was supposed to be a regular replacement of an SSD drive (these drives get worn out every 1.5 – 2 years). The drives (say, A and B) are joined into the RAID array, so it was enough to pull out one drive (drive B) and insert a fresh one. (more…)