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[Completed] Upcoming upgrade for SmartBots

We will be performing a big system upgrade tomorrow, Jun 14th.

What is expected to happen:

  • Your bots will remain safe and operational during this update.
  • The website, in-world HUDs and terminals may experience approximately 1 hour of downtime.

The update is scheduled to commence at 00:00 SLT on Jun 14th.

Marvellous SmartBots Support Team will be wide awake and ready to assist you throughout this period.

Unscheduled Web Maintenance – Resolved!

Hello Everyone, System Bot Maintenance

Yesterday (August 20th, 2022) we’ve had an unscheduled maintenance on our web servers. Thankfully, there was no delay in automated services – the bots were functioning okay. However, some of the users could not access the website.

Everything is resolved and back to normal now, we sincerely apologize for the provided inconvenience. Our team will keep monitoring this issue so it won’t happen again.

Should you have any questions, feel free to contact our 24/7 Live Chat

Bot server issues, migrating to a spare one

We have an issue with one of the servers (the public network was suddenly shut down because of a maintenance).

The affected bots have been moved to a spare machine, and logging in now gradually. We expect all bots come back online in 15 minutes.

Bot may relog, and we are working on it

You may experience your bot relogging. Some bots relog more often, some are stable like before (up to several weeks online).

What happened

This happens because of Linden Lab introducing some protection measures on their servers. Bots’ (scripted agents’) activity sometimes looks strange for regions and network, and regions disconnect avatars.

What is being done

We are aware of the issue, and we are in touch with Linden Lab tech gurus. We are working together to get this fixed as soon as possible. Upcoming Christmas makes it a bit more difficult (making serious changes on the eve of holidays is dangerous). Please be patient, we promise to arrange it asap!

Sincerely yours,
Glaznah Gassner

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