November 5, 2015
Some users were experiencing issues earlier this morning where they could not login their bots or their HUD’s showed an incorrect online status. Unfortunately it seems one of the bot servers went offline but it is back up now and everything is working fine!
If you have any questions feel free to contact using the live chat widget!
September 1, 2015
Support Bot management interface has been updated to make a requests management easier.
Along with this, notification delivery functions of Support Bot has been improved: messages sent to your support managers are being delivered in a reliable manner now.
Support Bot is your SL alt which sits in your in-world office 24/7 and accepts messages from your visitors and customers. Incoming messages are being forwarded to your human support managers, with an ability for you to track this using the web interface.
We have a nice video explaining the nature of Support Bot module.
This is how Support Bot interface looks now:
You can get Support Bot module in our Store. As usual, an update-related discount coupon: use SUPPORTISCHEAPER coupon code to get 50% discount (valid for 4 days only!).
March 3, 2014
We are looking for more managers to support SmartBots’ customers (by means of in-world chat, in-world group and tickets). Read the requirements below and contact us if you comply with all of them:
- you are familiar with SmartBots services (at least with some of them) or ready to master them;
- you are talkative, polite and nice;
- you spend a lot of time in Second Life every day;
- you wish to help people working with SmartBots.
Send your applications to Glaznah Gassner by email: email@example.com (IMs may get capped).
Please provide the following information:
- your SL name;
- the time you usually spend online;
- the languages you talk;
- your experience with SmartBots (if any);
- your Second Life experience (age, skills, previous places of employment).
February 21, 2013
We are releasing a support solution for Second Life business owners, based on Alive SmartBots: Alive Support Bot.
Support Bot stands (or sits) in your office and automatically accepts Instant Messages from your customers and visitors. These messages are being forwarded to your human support managers (and probably to yourself). Each manager can grab the message and contact customer (so two managers never contact the same customer).
Bot’s owner is able to see all incoming messages, assigned managers, monitor their activity and response time.
Demo is available
We’ve prepared a demo movie to show how the SmartBots Support Bot works: click here!
Support Bots are available in Bot Store already. We have a special offer running till March 1st, with Support Bot module available at a special price!