Join the Live Stream next week, on Oct 21st!

Watch the first-ever SmartBots Live Stream next week!

Going live on Oct 21st, 15:00 SLT (live at SmartBots youtube channel – go and subscribe now!).

The SmartBots Q&A Conference (2019-08-22) transcript

Hello there!

Yesterday we were holding a first Q&A Conference. This was a cool experience for us and everything went really great. We’ve talked with you in public, then I had several conversation in private IMs. Thank you everyone for coming!

The transcript of the public session is below, with the minimal changes. I believe we will hold the similar events in the future, too! I’ve just liked it, and you may have known a bit more about the project you love \(•◡•)/

Happy reading!

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Alive Support Bot now has Discord and Telegram Integration

Support Bot add-on has been adapted to include integration with both Discord and Telegram, messenger applications that can be downloaded and used on Windows, Mac, iOS and Android devices.

SmartBots Support Bot allows receiving support requests from your customers in Second Life, forwarding them to you or your support managers. Read more about Support Bot here.

Once integration is set up, the bot starts sending support requests to Discord. Thus, when a customer sends a message, this can now be picked up by your staff or support managers in Discord channel. (more…)

Maintenance: we have good news and, well, another good news

We are working on integrating bots and Second Life with Discord. Thus, the bots just got a new experimental brains upgrade which is able to be a Discord bot in addition to Second Life bot.

We’ve rolled out the experimental release yesterday, and, ehm, it was too experimental. Few hours later, the subject bots started crushing everything around, eating memory without washing the hands first… you know, very inadequate behavior for good bots!

The reason has been found: this is a Discord’s unstoppable fun made our decent bots crazy! Our team did and applied a special Discord-resistance patch for all of the bots. So far, everything is calm since then!

No kidding: we’ve did a release with new experimental integrations, and it messed some things up. Few updated bots managed to overload and crush two of our servers, causing the account and system lags. The problem is fixed now.

If you are using Discord for your Second Life activity, please contact us (either by replying to this blog post, or by contacting our support). We will be glad to know the ways you use Discord!

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