Support Bot Update
We have some exciting news to share with you. Our Alive Support Bot add-on has received an update. Now, you can customize the messages it sends for each of your…
Tag: support bot
Support Bot Update, Again!
A new update has been published for the Support Bot module! Now you can temporarily pause your Support Bot while you are actively using the Live IMs module by clicking…
Support Bot bot friendliness
We’ve recently discovered a minor problem with Support Bot friendliness. The bot is supposed to greet your visitor once he starts typing (even before he sends away the message). This is how…
SupportBot management interface got updated
Support Bot management interface has been updated to make a requests management easier. Along with this, notification delivery functions of Support Bot has been improved: messages sent to your support managers are…
Support Bot problem resolved
We’ve fixed the issue with a Support Bot you may experience today. All Support Bots working as expected, tickets are being saved and forwarded to your managers. The problem was…
Support Bot module released: help your customers 24/7!
We are releasing a support solution for Second Life business owners, based on Alive SmartBots: Alive Support Bot. Support Bot stands (or sits) in your office and automatically accepts Instant…