We have some exciting news to share with you. Our Alive Support Bot add-on has received an update.
Now, you can customize the messages it sends for each of your bots, giving you more control over how it interacts with your users or customers:
We’ve also:
Support Bot add-on has been adapted to include integration with both Discord and Telegram, messenger applications that can be downloaded and used on Windows, Mac, iOS and Android devices.
SmartBots Support Bot allows receiving support requests from your customers in Second Life, forwarding them to you or your support managers. Read more about Support Bot here.
Once integration is set up, the bot starts sending support requests to Discord. Thus, when a customer sends a message, this can now be picked up by your staff or support managers in Discord channel. (more…)