Aerielle Kiyori
English
| online |
Kaitlynn Rizzo
English
| online |
Xartashah
English
| online |
Anomelli Mellow
English
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Glaznah Gassner
English, Russian
| offline |
Makaylah Wurgle
English
| offline |
NealB
English, Hindi
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Rehnaeaislinn
English
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Sammyredfire
English
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TwixiChardonnay
English
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English, Hindi, Russian |
Alive Bots |
This is a bot add-on:
The Support Bot Add-On turns your Personal Bot (can be either standard or model) into a 24/7 support machine. Your visitors send inquiries directly to the bot (using IM). The Bot then accepts these messages and notifies your human support about a new message.
The bot stands in your office and visitors are able to IM the bot:
You won't loose a single message: bot is online 24/7. All IMs are being stored in a database, and you can access them using a web browser.
The following steps describe the work of the Support Bot. You can try it live at the SmartBots office (we use this bot ourselves).
Position your Support Bot in your parcel. Show that bot accepts support inquiries (a poster is available).
You or your support managers take care of visitor inquiries. Bot sends the notification to all your managers, asking them to contact that visitor.
This is the message sent to your support staff:
One of your support staff comes online, they reply to the bot with a special text ("CONFIRM-CONVO #"). Bot assigns that contact to the manager.
All support messages are stored, you can view them at any time using your browser:
You can turn your personal bot into an Alive Support Bot:
This page explains the process in details.
You can adjust the messages that bot sends to residents. Do this from the Support Bot webpage:
Alive Support Bot includes the integration option with Discord and Telegram. Get your visitor's messages directly to Discord channel, Telegram group chat.