This policy explains refunds for SmartBots services and Wallet payments. It supplements our Terms of Service. Nothing here limits your mandatory consumer rights.
What can be refunded
- If you stop using SmartBots, you can request a refund of the unused Wallet balance funded by your own payments.
- Rewards, promotional credits, bonuses and commissions are not refundable as customer payments.
- Amounts already spent on services and active subscriptions are normally not refundable, unless a specific trial or refund offer applies.
Our Terms restrict contractual refunds following service cancellation where misuse has caused harm to SmartBots or third parties. These restrictions do not override mandatory consumer rights.
If a paid service is not delivered or has a material technical defect, contact us so we can resolve the issue or arrange an appropriate refund. The normal exclusions above do not remove your rights in these cases.
How to request a refund
Contact SmartBots support with your account name, payment date, receipt or transaction reference, and the amount you would like refunded. A short description helps us investigate payment errors or service problems. Never send passwords or full card details.
We may ask for information needed to verify the payment and account ownership. Any refunded Wallet credit will be removed from the available balance.