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The following questions are the most frequently asked by our customers.
The following questions are the most frequently asked by our customers.
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=== SETTING UP ===
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If you can't find the answer for what you are looking for below, please contact one of our support managers, they are listed to the left ("Support Managers" section).
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'''How long does it take to setup my SmartBot?'''
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<div class=blocksMenuAuto>
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* New orders are setup within 24 hours, although usually it only takes a few hours for this process.
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* Setup
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* Inviter+Chat+Notices
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* Personal bot
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</div>
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'''Where do I put my SmartBot?'''
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<div class=blocksMenuAutoBlock>
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* We host SmartBot on our sims. Instead of bot, you put a 1-prim [[Interface Devices|Interface device]] on your parcel. Interface device locates all your visitors and commands SmartBot to invite them.
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=== INTERFACE DEVICE ===
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== SETTING UP ==
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'''What is the range of Interface device?'''
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==== How long does it take to setup my SmartBot? ====
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* The range of Interface device is adjustable up to 96 meters.
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* New orders are setup automatically within 15 minutes. However, this requires you to invite the bot to the group and give it the necessary permissions.<br><br>If you have troubles configuring your group, our support managers will gladly help you.
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''' If I have two active Interface devices on my land, would this cause them to invite the visitor twice?'''
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==== Where do I put my SmartBot? ====
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* No. Devices will contact each other first and decide which one sends a single invitation.
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* We host the bots on our sims. Instead of a bot, you put a 1-prim [[Interface Devices|Interface device]] on your parcel. The Interface device locates all your visitors and commands the bot to invite them.<br><br>If you want to put the personal bot on your parcel, see the [[Personal Bots]] section.
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'''Would Interface invite visitor over and over to the same group?'''
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== SECOND LIFE GROUP ==
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* No. SmartBot remembers all residents who received an invitation to your group, and won't send repetitive invitations. However, you can setup your SmartBot to invite every resident twice or more times.
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==== My group has an enrollment closed. Can I use SmartBots for invitations? ====
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* Yes. SmartBots send direct invitations which allows residents to join your group anyway.
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'''Do I have to rez the Interface Device with same group?'''
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==== May I use my SL group which has paid enrollment? ====
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* No, you don't have to rez the Interface with the same group.
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* Yes. You just have to refund us the payment the bot pays to join your group.
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'''Within the same sim, can I rez 3 different Interfaces for 3 different groups?'''
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== Your Bot ==
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* Yes. They will act independently.
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==== Can I get a custom named bot? ====
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* You can setup your own bot to manage your group, see [[Personal Bots]] for details.
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</div>
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<div class=blocksMenuAutoBlock>
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== INVITER & INTERFACE DEVICE ==
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====What is the range of Interface device?====
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* The range of Interface device is adjustable up to 96 meters.
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====I have two Interface devices on my land, will they invite the visitor twice?====
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* No. Devices will contact each other first and decide which one sends a single invitation.
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'''Does bot invites everyone who enters the parcel? Or everyone who enters the scan range?'''
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==== Does SmartBots invite people who are already in the group? ====
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* Bot sends invitations to anyone who enters the parcel. No out-of-parcel spam.
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* The Bot does NOT invite existing group members automatically. But it will give them an invite if they click on the Interface device.
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=== YOUR SMARTBOT ===
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==== Will Interface invite visitor over and over to the same group? ====
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* No. SmartBots remembers all residents who received an invitation to your group, and won't send repetitive invitations. However, you can setup your bot to invite the resident once, twice or every time they visit the parcel.
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'''Am I able to test if the bot will give me an invitation to the group?'''
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==== How does the bot avoid spamming and annoying visitors? ====
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* Yes. Owner of the Interface device has access to control menu which allows to request a test invitation.
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* Bot sends invitations to anyone who enters your parcel only, it ignores the nearby parcels.<br><br>Each visitor receives the invitation message only once. This is the default behavior, you can change it to send invitation twice or every time.
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'''I've deleted the duplicate Interface device but it is still active on the website'''
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== YOUR SMARTBOT ==
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* We update the list of active Interfaces once a hour.
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'''Can I get the custom name bot?'''
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==== Am I able to test an invitation to the group? ====
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* Yes, you can. We will maintain your personal bot (for example, named ''AwesomeCompany Welcome''). However, it will cost more. Please contact our support for details.
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* Yes. Owner of the Interface device can use the menu which allows you to request a test invitation.
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</div>
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=== SECOND LIFE GROUP ===
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<div class=blocksMenuAutoBlock>
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No statistics has been gathered on questions regarding personal bots yet.
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'''May I use my SL group which has paid enrollment?'''
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Please open the [[Personal Bots]] page to read more about personal bots, features and abilities.
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* Yes. You just have to refund us the payment SmartBot pays to join your group.
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</div>
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'''My group has no open enrollment. Can I use SmartBots invitations?'''
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{{Inviter next|[[Prices|Check SmartBots prices and packages]]}}
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* Yes. SmartBot sends direct invitations which allows residents to join your grop anyway.
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[[Category: New customers]]
[[Category: New customers]]

Latest revision as of 20:50, 6 January 2013

The following questions are the most frequently asked by our customers.

If you can't find the answer for what you are looking for below, please contact one of our support managers, they are listed to the left ("Support Managers" section).

  • Setup
  • Inviter+Chat+Notices
  • Personal bot

SETTING UP

How long does it take to setup my SmartBot?

  • New orders are setup automatically within 15 minutes. However, this requires you to invite the bot to the group and give it the necessary permissions.

    If you have troubles configuring your group, our support managers will gladly help you.

Where do I put my SmartBot?

  • We host the bots on our sims. Instead of a bot, you put a 1-prim Interface device on your parcel. The Interface device locates all your visitors and commands the bot to invite them.

    If you want to put the personal bot on your parcel, see the Personal Bots section.

SECOND LIFE GROUP

My group has an enrollment closed. Can I use SmartBots for invitations?

  • Yes. SmartBots send direct invitations which allows residents to join your group anyway.

May I use my SL group which has paid enrollment?

  • Yes. You just have to refund us the payment the bot pays to join your group.

Your Bot

Can I get a custom named bot?

  • You can setup your own bot to manage your group, see Personal Bots for details.

INVITER & INTERFACE DEVICE

What is the range of Interface device?

  • The range of Interface device is adjustable up to 96 meters.

I have two Interface devices on my land, will they invite the visitor twice?

  • No. Devices will contact each other first and decide which one sends a single invitation.

Does SmartBots invite people who are already in the group?

  • The Bot does NOT invite existing group members automatically. But it will give them an invite if they click on the Interface device.

Will Interface invite visitor over and over to the same group?

  • No. SmartBots remembers all residents who received an invitation to your group, and won't send repetitive invitations. However, you can setup your bot to invite the resident once, twice or every time they visit the parcel.

How does the bot avoid spamming and annoying visitors?

  • Bot sends invitations to anyone who enters your parcel only, it ignores the nearby parcels.

    Each visitor receives the invitation message only once. This is the default behavior, you can change it to send invitation twice or every time.

YOUR SMARTBOT

Am I able to test an invitation to the group?

  • Yes. Owner of the Interface device can use the menu which allows you to request a test invitation.

No statistics has been gathered on questions regarding personal bots yet.

Please open the Personal Bots page to read more about personal bots, features and abilities.

What's Next?

Retrieved from "https://www.mysmartbots.com/docs/FAQ"