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__NOTOC__
The following questions are the most frequently asked by our customers.
The following questions are the most frequently asked by our customers.
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(Note: the FAQ mostly answers the [[Group Inviter Service]] questions since it's the most popular service at the moment).
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If you can't find the answer for what you are looking for below, please contact one of our support managers, they are listed to the left ("Support Managers" section).
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<div class=blocksMenuAuto>
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* Setup
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* Inviter+Chat+Notices
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* Personal bot
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== SETTING UP ==
== SETTING UP ==
==== How long does it take to setup my SmartBot? ====
==== How long does it take to setup my SmartBot? ====
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* New orders are setup within 24 hours, although usually it only takes a few hours for this process.
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* New orders are setup automatically within 15 minutes. However, this requires you to invite the bot to the group and give it the necessary permissions.<br><br>If you have troubles configuring your group, our support managers will gladly help you.
==== Where do I put my SmartBot? ====
==== Where do I put my SmartBot? ====
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* We host SmartBot on our sims. Instead of bot, you put a 1-prim [[Interface Devices|Interface device]] on your parcel. Interface device locates all your visitors and commands SmartBot to invite them.
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* We host the bots on our sims. Instead of a bot, you put a 1-prim [[Interface Devices|Interface device]] on your parcel. The Interface device locates all your visitors and commands the bot to invite them.<br><br>If you want to put the personal bot on your parcel, see the [[Personal Bots]] section.
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== INTERFACE DEVICE ==
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== SECOND LIFE GROUP ==
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==== My group has an enrollment closed. Can I use SmartBots for invitations? ====
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* Yes. SmartBots send direct invitations which allows residents to join your group anyway.
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==== May I use my SL group which has paid enrollment? ====
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* Yes. You just have to refund us the payment the bot pays to join your group.
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== Your Bot ==
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==== Can I get a custom named bot? ====
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* You can setup your own bot to manage your group, see [[Personal Bots]] for details.
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== INVITER & INTERFACE DEVICE ==
====What is the range of Interface device?====
====What is the range of Interface device?====
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====I have two Interface devices on my land, will they invite the visitor twice?====
====I have two Interface devices on my land, will they invite the visitor twice?====
* No. Devices will contact each other first and decide which one sends a single invitation.
* No. Devices will contact each other first and decide which one sends a single invitation.
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==== Does SmartBots invite people who are already in the group? ====
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* The Bot does NOT invite existing group members automatically. But it will give them an invite if they click on the Interface device.
==== Will Interface invite visitor over and over to the same group? ====
==== Will Interface invite visitor over and over to the same group? ====
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* No. SmartBot remembers all residents who received an invitation to your group, and won't send repetitive invitations. However, you can setup your SmartBot to invite every resident twice or more times.
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* No. SmartBots remembers all residents who received an invitation to your group, and won't send repetitive invitations. However, you can setup your bot to invite the resident once, twice or every time they visit the parcel.
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==== Do I have to rez the Interface Device with same group? ====
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==== How does the bot avoid spamming and annoying visitors? ====
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* No, you don't have to rez the Interface with the same group.
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* Bot sends invitations to anyone who enters your parcel only, it ignores the nearby parcels.<br><br>Each visitor receives the invitation message only once. This is the default behavior, you can change it to send invitation twice or every time.
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==== Can I rez 3 Interfaces for 3 different groups in one sim? ====
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* Yes. They will act independently.
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==== Does bot invites everyone who enters the ''parcel'' or the ''scan range''? ====
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* Bot sends invitations to anyone who enters the parcel. No out-of-parcel spam.
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== YOUR SMARTBOT ==
== YOUR SMARTBOT ==
==== Am I able to test an invitation to the group? ====
==== Am I able to test an invitation to the group? ====
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* Yes. Owner of the Interface device has access to control menu which allows to request a test invitation.
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* Yes. Owner of the Interface device can use the menu which allows you to request a test invitation.
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==== I've deleted the Interface device but it's still active on the website ====
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* We update the list of active Interfaces once a hour.
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No statistics has been gathered on questions regarding personal bots yet.
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==== Can I get the custom named bot? ====
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* Yes, you can. We will maintain your personal bot (for example, named ''AwesomeCompany Welcome''). However, it will cost more. Please contact our support for details.
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== SECOND LIFE GROUP ==
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==== May I use my SL group which has paid enrollment? ====
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* Yes. You just have to refund us the payment SmartBot pays to join your group.
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==== My group has no open enrollment. Can I use SmartBots invitations? ====
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Please open the [[Personal Bots]] page to read more about personal bots, features and abilities.
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* Yes. SmartBot sends direct invitations which allows residents to join your grop anyway.
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</div>
{{Inviter next|[[Prices|Check SmartBots prices and packages]]}}
{{Inviter next|[[Prices|Check SmartBots prices and packages]]}}
[[Category: New customers]]
[[Category: New customers]]

Latest revision as of 20:50, 6 January 2013

The following questions are the most frequently asked by our customers.

If you can't find the answer for what you are looking for below, please contact one of our support managers, they are listed to the left ("Support Managers" section).

  • Setup
  • Inviter+Chat+Notices
  • Personal bot

SETTING UP

How long does it take to setup my SmartBot?

  • New orders are setup automatically within 15 minutes. However, this requires you to invite the bot to the group and give it the necessary permissions.

    If you have troubles configuring your group, our support managers will gladly help you.

Where do I put my SmartBot?

  • We host the bots on our sims. Instead of a bot, you put a 1-prim Interface device on your parcel. The Interface device locates all your visitors and commands the bot to invite them.

    If you want to put the personal bot on your parcel, see the Personal Bots section.

SECOND LIFE GROUP

My group has an enrollment closed. Can I use SmartBots for invitations?

  • Yes. SmartBots send direct invitations which allows residents to join your group anyway.

May I use my SL group which has paid enrollment?

  • Yes. You just have to refund us the payment the bot pays to join your group.

Your Bot

Can I get a custom named bot?

  • You can setup your own bot to manage your group, see Personal Bots for details.

INVITER & INTERFACE DEVICE

What is the range of Interface device?

  • The range of Interface device is adjustable up to 96 meters.

I have two Interface devices on my land, will they invite the visitor twice?

  • No. Devices will contact each other first and decide which one sends a single invitation.

Does SmartBots invite people who are already in the group?

  • The Bot does NOT invite existing group members automatically. But it will give them an invite if they click on the Interface device.

Will Interface invite visitor over and over to the same group?

  • No. SmartBots remembers all residents who received an invitation to your group, and won't send repetitive invitations. However, you can setup your bot to invite the resident once, twice or every time they visit the parcel.

How does the bot avoid spamming and annoying visitors?

  • Bot sends invitations to anyone who enters your parcel only, it ignores the nearby parcels.

    Each visitor receives the invitation message only once. This is the default behavior, you can change it to send invitation twice or every time.

YOUR SMARTBOT

Am I able to test an invitation to the group?

  • Yes. Owner of the Interface device can use the menu which allows you to request a test invitation.

No statistics has been gathered on questions regarding personal bots yet.

Please open the Personal Bots page to read more about personal bots, features and abilities.

What's Next?

Retrieved from "https://www.mysmartbots.com/docs/FAQ"