Support Bot Telegram Integration

Revision as of 07:01, 8 June 2019

Alive Support Bot add-on for Personal Bots now includes the option to be integrated with Telegram - a popular messenger application that can be downloaded to your Windows, Mac, iOS and Android devices.

How does it work

The integration process works as following:

Customer sends your Support Bot a message in SL
Bot forwards copy of the message in your Telegram group
Your staff member replies anything to the bot & picks up the customer

Setup & Demonstration

BE ADVISED: These instructions assume that you purchased Alive Support Bot add-on and created Telegram group chat

Add Support Managers

Before starting the integration process, you must add your team members to the add-on and setup their Telegram usernames.

1. Visit Alive Support Bot add-on page and click Bots and Managers

2. Click on bot's name and select Add manager

3. Enter your Support Manager's SL name and click Proceed

4. Click on your Managers name and enter their Telegram username

Retrieved from "https://www.mysmartbots.com/docs/Support_Bot_Telegram_Integration"

@@ Line 6: / Line 6: @@
 # Customer sends your Support Bot a message in SL
-# Bot forwards a copy of the message to your Telegram group chat
+# Bot forwards copy of the message in your Telegram group
-# Your staff members ''replies anything'' to the bot & picks up the customer
+# Your staff member ''replies anything'' to the bot & picks up the customer
 [[Image:illustration_process.png|link=|center|border|750px]]
+== Setup & Demonstration ==
+'''BE ADVISED:''' These instructions assume that you purchased [https://www.mysmartbots.com/store/item/1/alive_support_bot/ Alive Support Bot] add-on and created '''Telegram group chat'''
+=== Add Support Managers ===
+Before starting the integration process, you must '''add your team members''' to the add-on and setup their '''Telegram usernames'''.
+. Visit Alive Support Bot add-on page and click '''Bots and Managers'''
+[[Image:First_page_-_bots_and_managers.png|link=|center|border|600px]]
+. Click on '''bot's name''' and select '''Add manager'''
+[[Image:Add_manager.png|link=|center|border|600px]]
+. Enter your '''Support Manager's SL name''' and click '''Proceed'''
+[[Image:Final_add_manager.png|link=|center|border|600px]]
+. Click on your '''Managers name''' and enter their '''Telegram username'''
+[[Image:Click_on_manager.png|link=|center|border|600px]]