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Support Bot Telegram Integration

Alive Support Bot add-on for Personal Bots now includes the option to be integrated with Telegram - a popular messenger application that can be downloaded to your Windows, Mac, iOS and Android devices.

How does it work

The integration process works as following:

  1. Customer sends your Support Bot a message in SL
  2. Bot forwards copy of the message in your Telegram group
  3. Your staff member replies anything to the bot & picks up the customer
Illustration process.png

Setup & Demonstration

BE ADVISED: These instructions assume that you purchased Alive Support Bot add-on and created Telegram group chat

Add Support Managers

Before starting the integration process, you must add your team members to the add-on and setup their Telegram usernames.

1. Visit Alive Support Bot add-on page and click Bots and Managers

First page - bots and managers.png

2. Click on bot's name and select Add manager

Add manager.png

3. Enter your Support Manager's SL name and click Proceed

Final add manager.png

4. Click on your Managers name and enter their Telegram username

Click on manager.png
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