Live IM Chat (add-on)

Latest revision as of 14:30, 1 February 2019

This is a bot add-on:

1. Get this addon:

Buy in web Bot Store
Then attach to your bot

2. Configure in left menu:

3. Get more help:

read docs
contact support

Overview

Live IM Chat is a user-friendly web interface that allows receiving and sending IMs using your Personal Bot. Messages will arrive to recipients like from a normal avatar.

The interface stores contacts/conversations on the left-side, allowing you to easily switch between them.

New messages

You will receive several types of notifications about new IMs:

On the Live IM Chat page, new IMs will be displayed on left side as unread conversation
Unread conversation will also display in the summary page along with other useful statistics (First screenshot above)
Bot HUD will play sound notification and display unread conversation envelope

(it may take 15-30 seconds for SmartBots HUD to display a new message notification icon).

Offline messages: If the bot owner is offline, the system will keep the unread message(s) until you come online. SmartBots will be using the Live Chat to provide the better quality support for all customers, both new and existing ones.

Additional Options

Additionally, Live IM Chat provides other cool functions that you can use for better chatting experience:

Sending teleport & friendship offers
Downloading IM Chat logs

(We only keep your logs for 2 weeks, it's recommended to take advantage of this option)

Integrations & Settings

Settings allow you to temporarily disable Support Bot Add-On while actively browsing Live IM Chat
Hiding/filtering out bot's autoresponses, that you may have configured with Simple IM Autoresponder
Or quickly access Mute List add-on to block/mute unwanted people

How to purchase

See the Purchasing Add-Ons page for step-by-step add-on activation instructions.

Additional information

This add-on can be used only with a Personal Bot.
You can refund your add-on purchase within 3 days.

Retrieved from "https://www.mysmartbots.com/docs/Live_IM_Chat_(add-on)"

Category: Personal bots

@@ Line 5: / Line 5: @@
 }}
 == Overview ==
 [[Image:New_dashboard_page_LiveIms.png|center|link=|border]]
-Bot Live Chat is the web interface which allows receiving and sending Instant Messages using your [[Personal Bots|personal bot]]. The messages will arrive to recepients like from a normal avatar.
+'''Live IM Chat''' is a user-friendly web interface that allows receiving and sending IMs using your [[Personal Bots|Personal Bot]]. Messages will arrive to recipients like from a normal avatar.
-== Accessing the Live Chat ==
+[[Image:New_Live_IMs_chat.png|center|link=|border]]
-The Live Chat page can be opened either from SmartBots account, or as icon in the [[SmartBots Personal Bot HUD]] header:
+The interface stores contacts/conversations on the left-side, allowing you to easily switch between them.
-[[Image:HUD_message_notification.png|link=|center|]]
+=== New messages ===
-== Live Chat Overview ==
+You will receive several types of notifications about new IMs:
-Live Chat web page looks like following:
+* On the '''Live IM Chat page''', new IMs will be displayed on left side as '''unread conversation'''
+* '''Unread conversation''' will also display in the '''summary page''' along with other useful statistics (First screenshot above)
+* [[Personal Bot HUD|Bot HUD]] will play sound notification and display unread conversation envelope [[Image:HUD_message_notification.png|link=|center|]]
-[[Image:New_Live_IMs_chat.png|center|link=|border]]
+(it may take 15-30 seconds for SmartBots HUD to display a new message notification icon).
-Live chat window consists of a main chat area with conversation tabs, and right panel with previous (closed) conversation.
+'''Offline messages:''' If the bot owner is offline, the system will keep the unread message(s) until you come online. SmartBots will be using the Live Chat to provide the better quality support for all customers, both new and existing ones.
-Any new message received by your bot will automatically appear in the tab within few seconds (it may take 15-30 seconds for SmartBots HUD to display a new message notification icon).
+=== Additional Options ===
-'''Offline messages:''' If the bot owner is offline, the system will keep the unread message(s) until you come online. SmartBots will be using the Live Chat to provide the better quality support for all customers, both new and existing ones.
+Additionally, '''Live IM Chat''' provides other cool functions that you can use for better chatting experience:
+* Sending '''teleport & friendship offers'''
+* '''Downloading IM Chat logs'''
+(We only keep your logs for 2 weeks, it's '''recommended''' to take advantage of this option)
+[[Image:Features_Live_IM2.png|center|link=|]]
+== Integrations & Settings ==
-'''Staff usage:''' You can give the link to your Live Chat window to anyone. Your staff members will be able to contact your customers immediately.
+* Settings allow you to temporarily disable [[Alive_Support_Bot|Support Bot Add-On]] while actively browsing '''Live IM Chat'''
+* Hiding/filtering out bot's autoresponses, that you may have configured with [https://www.mysmartbots.com/docs/Simple_Autoresponder_(add-on) Simple IM Autoresponder]
+* Or quickly access [https://www.mysmartbots.com/docs/MuteList_(add-on) Mute List add-on] to '''block/mute''' unwanted people
-== Get SmartBots HUD ==
+[[Image:Settings.png|center|link=]]
-To get SmartBots HUD, please proceed to its [[SmartBots Personal Bot HUD|documentation page]].
+== How to purchase ==
-== Support Bot Integration ==
+See the [[Purchasing Add-Ons]] page for step-by-step add-on activation instructions.
-You can temporarily disable the [[Alive_Support_Bot|Support Bot Add-On]] when you are actively using Live Chat by ticking the check box on the bottom of the add-on page:
+== Additional information ==
-[[Image:IM_Integration.jpg|center|link=]]
+# This add-on can be used only with a [[Personal Bots|Personal Bot]].
+# You can refund your add-on purchase within 3 days.
 [[Category: Personal bots]]
 __NOTOC__