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We are under the hood fixing gears

SmartBots Blog December 10, 2013 by Glaznah Gassner

Dear customers,

One of our servers experienced issues a few hours ago and some affected bots went offline. All information and settings are backed up, but launching a new replacement server is taking more time than expected.

Our technical crew is online and trying to fix the issue as soon as possible.

The outage period will be compensated by adding a complete week to your bot’s subscription. The problem caught us in the middle of setting up a new server, so we’ll also present you with a special Christmas offer as soon as we solve the issue.

The complete report will be posted in the blog as well. We appreciate your understanding, thank you for staying with SmartBots!


  1. an extention of time does not help me with this bot as she is an imortal bot. how do you intend to compensate me for this?

    Comment by brandon1452 resident — December 10, 2013 @ 6:03 pm

  2. Dear Brandon,
    Your bot’s outage will be compensated as well. I’ll contact you personally.

    Comment by Glaznah Gassner — December 11, 2013 @ 11:13 am

  3. One week extra, now that sounds fair =) thanks.

    Comment by Dragonlady — December 11, 2013 @ 3:09 am

  4. Thank you so much for the update,JPS has been fast to keep many of us updated .Waiting patiently for the Bot return it has surely helped my SL business and I look forward to my NEW YEAR with Smart Bot
    Simone Udimo (Owner of Java Fashion Designs)

    Comment by Simone Udimo — December 11, 2013 @ 6:59 am

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