Dear SmartBots users,

Thank you for keeping your bots with SmartBots. We launched SmartBots 15 years ago – we know Second Life inside out, and we work every day to make the service better for you.

Recently, we (and you) experienced some unexpected outages. We underestimated the risk to part of our infrastructure, assuming that backups and a replacement hardware would be enough. Unfortunately, this time they weren’t.

We want to explain what happened, what we’ve done about it and what we are doing next to improve SmartBots for you.