July 22, 2016
Dear customers, we’ve scheduled a maintenance for a server which manages web interfaces (in few words, one drive within a RAID array went down. When this happens, it is advised to replace it immediately and then all other drives within RAID – they may fail within a short period of time, too).
There are two maintenance periods planned (both at Jul 22th):
- 07:30 SLT, 2-5 minutes
- 11:30 SLT, 2-5 minutes
The maintenance is not supposed to affect any connections at all, but we may need to reboot the server, be prepared for a 2-3 minutes web downtime. All bots are not affected with this maintenance.
June 29, 2016
The web interface of SmartBots will be shut down today, Jun 29th at 10:00 AM SLT. The estimated downtime is about 5 minutes.
All bots will stay online. Update affects the web front-end servers only.
April 4, 2016
We will be rolling a big system update today. This post is to announce the changes (with some technical details revealed in italic).
This is a mostly backend update (as a user, you won’t see any changes yet), but it is an important base for further feature updates.
SmartBots is being developed since 2009, and some pieces of code have been written in 2007-2009. This legacy code has been rewritten to modernize and unify the code base. Unification makes support and further development easier, faster and efficient.
Today’s update affects the very base of the system, so we appreciate if you report any issues you may see to our support crew (use the website Live Chat to contact us). The changes has been tested by our developers both on development and production servers. However, there’s always a possibility to miss something very special.
As mentioned above, this update makes developing new features easier. The next feature update is to allow Trusted Managers to access bot addon modules: your managers will be able to manage Support Bot and Sim Governor, set up bot Waypoints etc. Also, the whole Trusted Manager management section will be rewritten.
“Trusted Managers” section is one of the pages created back in 2009. Based on old and and overwhelmingly complex template engine, it is a pain to get it updated. We are re-doing this section from scratch.
Thank you for running your business with SmartBots.
More cool features planned, stay tuned!
February 18, 2016
The web interface connection of SmartBots is going for a hardware maintenance today, Feb 18th at 8:00 AM SLT. The estimated downtime is 15-30 minutes. All bots will stay online, but they may not be able to send invitations for 5-15 minutes.
Feel free to contact Glaznah Gassner in-world for details.
UPD. Our tech support managed to do the work within 8 minutes. Praise the professionals! All services are up and running again.