We are currently experiencing some issues with one of the storage drives in our server cluster. We will be replacing the drive at approximately 09:00AM SLT and is expected to take around one hour.
Some personal and shared bots may go offline, however they will be back so please bare with us.
We will post an update to this blog post as soon as operation is complete.
Support Bot management interface has been updated to make a requests management easier.
Along with this, notification delivery functions of Support Bot has been improved: messages sent to your support managers are being delivered in a reliable manner now.
Support Bot is your SL alt which sits in your in-world office 24/7 and accepts messages from your visitors and customers. Incoming messages are being forwarded to your human support managers, with an ability for you to track this using the web interface.
We have a nice video explaining the nature of Support Bot module.
This is how Support Bot interface looks now:
You can get Support Bot module in our Store. As usual, an update-related discount coupon: use SUPPORTISCHEAPER coupon code to get 50% discount (valid for 4 days only!).
Do you know what SmartBots WebTalk is? This is an HTML snippet you can install to your website and display your Second Life group chat LIVE!
Moreover, your website visitors can join the chat and send messages from the browser. We ensure the conversation security by asking users to login using any social network: Google+, Facebook, Youtube etc.
WebTalk snippet tool has been published while ago, and it is time to improve it. The new version has been just published:
This is how WebTalk chat looks now (visit https://www.mysmartbots.com for a live version):
You can read more about WebTalk by visiting our documentation page.
Oh, and this snipped is free when you are using the Group Chat Control service!
P.S. If you already have a WebTalk snippet installed on your website, the new chat version will be used automatically. However, you may want to replace an HTML code to a new one, with an asynchronous load. This new code can be found in your SmartBots account.
The Waypoints Navigator module just got a fresh update. This is a bugfix and improvements update:
The new discount coupon code is GIMMETHEWAY: it gives 10% discount to purchase the Waypoints Navigator module in our Store.